Why You Can & Should Choose Your Own Restoration Company

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Dealing with water damage is stressful enough without the added complexity of navigating insurance claims. While many homeowners rely on their insurance companies to guide them through the process, it’s important to know that you have the right to choose your own restoration company. This decision can significantly impact the efficiency and quality of the repairs.

Homeowner Rights
When you file a claim for water damage, your insurance company may suggest or recommend a specific restoration vendor. However, as a homeowner, you are not obligated to use their preferred provider. You have the complete freedom to select a vendor based on your own research, preferences, and past experiences.

Pros and Cons of Choosing Your Own Vendor:

  • Personal Comfort: Opting for a company you trust or that comes highly recommended by friends and family can make a significant difference in your peace of mind during the restoration process.
  • Quality of Service: You can choose a company that you know has a good track record and provides high-quality service.

Cons of Not Using an Approved Vendor:

  • Pricing Discrepancies: Non-approved vendors may charge rates that are higher than what the insurance covers, potentially leaving you to pay the difference.
  • Claim Delays: Using a vendor unfamiliar with your insurance company’s process can lead to delays in claim approval and project completion.

Benefits of Using an Approved Vendor
Choosing an approved vendor who is versed in the insurance claims process offers distinct advantages:

  • Familiarity with Claims Process: Approved vendors understand the documentation and procedures that insurance companies require, which can streamline the claims process and hasten your home’s restoration.
  • Approved Vendor Price List: These vendors use a pricing list that is generally accepted by insurance companies, ensuring that there are no unexpected out-of-pocket costs for you.

Conclusion
Selecting the right restoration company is a crucial decision that affects not just the quality of repairs but also the ease of your insurance claim process. While you have the freedom to choose any vendor, an approved vendor like MSI offers the dual benefits of expertise in insurance procedures and a commitment to customer-first service. At MSI, we ensure that our interests are aligned with yours, not the insurance company’s. Trust us to prioritize your needs and help you navigate through this challenging time with ease and transparency.

The Risks of Hoarding Cleanup and the Importance of Specialized Restoration

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Hoarding is more than just an accumulation of items; it’s a complex issue that can significantly impact an individual’s safety and health. While hoarding cleanup may seem straightforward, it involves much more than just removing excess clutter. It’s essential to understand the inherent risks and why specialized restoration services are crucial for addressing these challenges effectively and sensitively.

The Risks Associated with Hoarding Situations

Health Hazards: Hoarded environments often suffer from neglected maintenance, leading to severe issues like mold growth. This mold thrives in damp, unventilated areas and can pose serious health risks to residents. Additionally, hoarded items can hide leaks or other water damage, worsening the mold problem undetected. Biohazards such as rotting food, human waste, and animal feces are also common in severe hoarding situations, presenting significant health risks.

Pest Infestations: The clutter and filth in hoarding scenarios provide perfect breeding grounds for pests, including rodents, cockroaches, and fleas. These pests not only contribute to the spread of disease but can also exacerbate the difficulty of cleaning and sanitizing the home.

Structural Dangers: Excessive clutter can lead to structural damage as the weight of accumulated items puts stress on the building’s framework. This can lead to sagging floors, compromised walls, and in extreme cases, collapse, posing severe risks to occupants and neighbors.

The Limitations of Junk Removal Services

Junk removal services can clear out large volumes of clutter, but they lack the capabilities necessary for a thorough and safe hoarding cleanup. These services typically do not have the expertise to identify underlying issues like moisture problems and mold infestations. Furthermore, the high turnover rates within these companies can lead to inconsistent quality of service.

Most critically, junk removal services are not equipped to handle the sensitive nature of hoarding cleanups. They often do not provide the necessary compassion and understanding required to support hoarders through the emotionally difficult process of parting with their possessions.

Why Specialized Restoration Services are Essential

Expertise in Identifying Hidden Problems: Restoration companies like MSI are trained to recognize and address hidden problems. During hoarding cleanups, MSI professionals look for signs of water damage and mold, ensuring these issues are remediated along with the cleanup.

Comprehensive Cleanup Approach: MSI offers a comprehensive approach to hoarding cleanup, which includes not just removing items but also sanitizing the area, conducting mold remediation, and addressing any pest infestations. This holistic approach ensures that the space is safe, clean, and habitable post-cleanup.

Sensitivity and Understanding: MSI’s professionals are specifically trained to handle hoarding situations with the sensitivity and respect they require. We understand the psychological impact of hoarding and work closely with hoarders and their families to make the cleanup process as manageable and stress-free as possible.

Conclusion

Choosing the right professional for a hoarding cleanup is crucial. It’s not only about clearing out clutter but ensuring the cleanup is thorough, respects the emotional conditions of the client, and addresses all health and safety hazards. Contact MSI today for a compassionate, comprehensive, and expert approach to hoarding cleanup.

The Importance of Regular Mold Inspections for Commercial Properties

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For many businesses, maintaining a safe and healthy environment is crucial not only for the well-being of employees but also for ensuring uninterrupted operations. One often overlooked aspect of facility maintenance is mold prevention. Mold can not only cause significant property damage but also pose serious health risks. Regular mold inspections are a key defense in identifying potential problems before they escalate into costly emergencies.

Why Regular Inspections Matter

Mold thrives in moist environments and can grow on a variety of materials commonly found in buildings, such as drywall, carpet, and above ceiling tiles. In commercial settings, where the health of a large number of individuals and the condition of significant investments are at stake, the importance of mold prevention cannot be overstated.

Regular inspections by professionals can:

  • Identify Potential Issues Early: Early detection of moisture and mold can save a business from extensive mold remediation costs.
  • Prevent Health Risks: Mold exposure can lead to respiratory issues, allergic reactions, and other health problems. Regular checks help protect employee health, reducing sick leaves and potential liability.
  • Preserve Structural Integrity: Mold can undermine structural components, leading to deterioration and unsafe conditions.
  • Maintain Property Value: Buildings with a history of mold problems can suffer from reduced property values. Routine inspections and maintenance are key to upholding your property’s value.

What Does a Mold Inspection Include?

A comprehensive mold inspection by MSI involves:

  • Visual Examination: Our trained inspectors look for visible signs of mold growth and sources of moisture.
  • Moisture Assessment: We use specialized tools to measure moisture levels in walls, floors, and ceilings to pinpoint potential mold growth areas.
  • Air Quality Testing: Sometimes, mold isn’t visible but still affects air quality. Air samples can be tested for mold spore levels to ensure a safe working environment.
  • Detailed Report: Following the inspection, we provide a detailed report outlining any issues found and recommendations for addressing them.

How Often Should Inspections Be Conducted?

The frequency of inspections can depend on several factors including the age of the building, previous mold problems, and the presence of conditions conducive to mold growth. However, a general rule of thumb is to schedule professional inspections annually or bi-annually. Businesses located in regions with high humidity or those involving significant water use might consider more frequent checks.

At MSI, we’ve been helping businesses stay mold-free since 1998, ensuring that your workplace remains safe, healthy, and operational. Don’t wait for visible signs of mold to appear. Proactive inspections are the best strategy to protect your assets and health.

Mold Exposure or the Flu? How to Tell the Difference

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With flu season in full swing and recent concerns about bird flu making headlines, it’s more important than ever to recognize the symptoms of illness correctly. Many people experience flu-like symptoms such as coughing, fatigue, and respiratory issues, but these can also be caused by mold exposure. Understanding the differences between seasonal flu, bird flu, and mold-related illness is crucial for protecting your health.

Similar Symptoms, Different Causes

Mold exposure, seasonal flu, and bird flu share overlapping symptoms, making it difficult to determine the cause of your discomfort. Here’s a breakdown:

  • Mold Exposure Symptoms:
    • Persistent coughing or wheezing
    • Nasal congestion or sinus irritation
    • Watery or itchy eyes
    • Skin rashes
    • Chronic fatigue or headaches
    • Worsening asthma or allergy symptoms
  • Seasonal Flu Symptoms:
    • Fever and chills
    • Body aches and muscle pain
    • Cough and sore throat
    • Fatigue
    • Runny or stuffy nose
    • Occasional nausea or vomiting (more common in children)
  • Bird Flu Symptoms (Avian Influenza):
    • High fever (above 100.4°F)
    • Cough and sore throat
    • Shortness of breath or difficulty breathing
    • Muscle aches
    • Conjunctivitis (pink eye)
    • In severe cases, pneumonia or respiratory distress

While seasonal flu and bird flu are viral infections that spread from person to person or through animal exposure, mold-related illnesses stem from environmental exposure. Long-term exposure to mold spores, especially in damp or water-damaged environments, can lead to ongoing respiratory issues and immune system complications.

How to Determine the Cause

  • If your symptoms persist for weeks and worsen in certain areas (like your home or office), mold exposure could be the culprit.
  • If you develop a high fever, severe body aches, and sudden fatigue, it’s more likely the flu or another viral infection.
  • If you’ve had contact with birds or poultry and experience severe respiratory symptoms, it’s important to seek medical attention immediately to rule out bird flu.

Why Mold Testing Is Critical

Because mold-related symptoms mimic those of viral illnesses, it’s easy to overlook environmental factors. If you’ve been experiencing persistent respiratory issues, headaches, or chronic fatigue, scheduling a professional mold inspection can help identify hidden mold problems in your home or workplace.

MSI has been performing mold testing since 1998, completing over 10,000 inspections. We are trusted as expert witnesses in mold-related court cases, ensuring that our assessments are thorough and reliable. Don’t let hidden mold affect your health—if you suspect a problem, take action today.

Protect Your Health

If you’re feeling unwell and aren’t sure whether it’s mold exposure, seasonal flu, or something more serious like bird flu, don’t ignore the signs. Pay attention to your symptoms, consider your environment, and when in doubt, consult both medical and environmental professionals. Identifying and addressing the cause of your symptoms can make all the difference in your health and well-being.

Is Wind Damage Covered Under Insurance?

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When strong winds sweep through an area, they can leave a trail of destruction, from torn-off shingles and broken windows to fallen trees and structural damage. If you’re dealing with the aftermath of a windstorm, one of your first questions may be: Is wind damage covered under insurance? The answer depends on your specific policy, but in many cases, homeowners’ insurance does cover wind-related damage. However, complications arise when wind damage leads to other issues—especially water damage.

What Does Homeowners Insurance Typically Cover?

Most standard homeowners’ insurance policies do cover wind damage, particularly from storms, hurricanes, and tornadoes. This usually includes:

However, coverage can vary based on where you live. In hurricane-prone areas, for example, some policies may have higher deductibles for wind-related claims, or they may exclude windstorm damage altogether unless additional coverage is purchased.

The Hidden Risk: Water Damage After Wind Damage

One of the most overlooked aspects of wind damage is how it can lead to water intrusion. If your roof is compromised, shingles are torn off, or windows are broken, rainwater can enter your home, causing further destruction. Water damage from wind-related issues can result in:

  • Ceiling leaks and water-stained walls
  • Mold growth due to trapped moisture
  • Damaged insulation and structural weakening
  • Electrical hazards from water exposure

While insurance policies generally cover water damage if it’s a direct result of wind damage, things get complicated when insurers determine whether the water came from rain entering through a damaged structure or from rising floodwaters.

Wind vs. Flood Damage: Understanding the Difference

Insurance companies often make a key distinction between wind-driven rain (which is usually covered) and flooding (which typically requires separate flood insurance). If water enters your home because wind damaged your roof or windows, it is generally covered. However, if water damage results from storm surge, overflowing bodies of water, or groundwater seeping in, standard policies do not cover it—this falls under flood insurance.

Steps to Take After Wind and Water Damage

If you’ve suffered wind-related damage to your home, here’s what you should do:

  1. Document the Damage: Take photos and videos of any wind and water-related damage as soon as it is safe to do so.
  2. Prevent Further Damage: If possible, cover broken windows and damaged areas with tarps or boards to prevent additional water intrusion.
  3. Contact Your Insurance Provider: Report the damage promptly and provide as much evidence as possible.
  4. Schedule Professional Water Damage Restoration: Prompt cleanup is crucial to prevent mold growth and long-term structural issues.

Need Help After Wind and Water Damage?

Dealing with storm damage can be overwhelming, especially when water is involved. At MSI, we specialize in water damage restoration, mold remediation, and emergency storm damage cleanup. Our team can help assess the damage, dry out affected areas, and restore your property to pre-loss condition. If you’re dealing with wind and water damage, don’t wait—contact us today to get expert help.

Is Your Office Making You Sick? Why Mold Test Your Workplace

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Most people spend a significant portion of their day at work, but what if your office environment is making you sick? Unseen mold growth in office buildings can cause a range of health issues, from allergies and respiratory problems to chronic fatigue and headaches. Many employees may not realize that their symptoms could be linked to indoor mold exposure.

Common Causes of Mold in Offices

Mold thrives in environments with excess moisture, and office buildings can develop hidden mold problems due to several factors:

  • Leaky roofs and windows – Even minor leaks can create the perfect conditions for mold to grow behind walls or ceiling tiles.
  • Poor ventilation – Inadequate airflow can lead to moisture buildup, especially in older buildings or those with energy-efficient sealing.
  • HVAC systems – Mold can develop inside heating and cooling ducts, spreading spores throughout the building.
  • Plumbing issues – Small, unnoticed leaks under sinks, behind walls, or in restrooms can promote mold growth.
  • High humidity levels – Offices with poor humidity control can develop condensation, encouraging mold colonization.

Signs That Your Office Needs Mold Testing

If employees experience unexplained symptoms that improve when they leave the office, mold may be the culprit. Signs that your workplace may need mold testing include:

  • Frequent complaints of allergy-like symptoms (sneezing, coughing, congestion)
  • Headaches or fatigue that worsen at work
  • Musty odors in certain areas of the office
  • Visible mold growth on walls, ceilings, or furniture
  • Water stains or signs of past water damage
  • Increased reports of respiratory issues or asthma flare-ups among staff

The Benefits of Professional Mold Testing in the Workplace

A professional mold test can provide clarity on whether your office has a mold problem, how severe it is, and what steps need to be taken to resolve it. Testing can help:

  • Identify hidden mold that may not be visible but is affecting air quality
  • Determine the types and concentrations of mold spores present
  • Provide evidence for building owners or property managers to take action
  • Improve indoor air quality, leading to healthier and more productive employees

Trust the Experts for Accurate Mold Testing

At MSI, we’ve been conducting mold testing since 1998 and have completed over 10,000 tests for commercial and residential clients. Our expertise is trusted in court cases involving mold-related disputes, and we provide reliable, scientifically backed assessments.

If you suspect mold in your office, don’t wait until it affects employee health and productivity. Contact us today for professional mold testing and ensure a healthier workplace for everyone.

Common Causes of Rain-Related Water Damage and How to Prevent Them

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Rain is a welcome sight for many, but when it leads to water damage, it can quickly become a homeowner’s worst nightmare. Understanding the common causes of rain-related water damage can help you take proactive steps to protect your property. Here are some of the top culprits and how to prevent costly damage.

Roof Leaks

Your roof is the first line of defense against the elements, but even small issues can allow rainwater to seep inside. Missing or damaged shingles, cracked flashing, and clogged gutters can all contribute to leaks that lead to interior water damage and mold growth.

Prevention:

  • Regularly inspect your roof for signs of wear and tear.
  • Replace missing or damaged shingles promptly.
  • Clean gutters and downspouts to ensure proper drainage.

Poor Gutter Drainage

Gutters are designed to channel rainwater away from your home’s foundation, but when they’re clogged with leaves, debris, or ice, they can cause water to overflow and pool around your home’s perimeter, leading to basement leaks and foundation damage.

Prevention:

  • Clean gutters and downspouts at least twice a year.
  • Install gutter guards to prevent clogs.
  • Ensure downspouts extend several feet away from your foundation.

Foundation Cracks

Cracks in your foundation provide an entry point for rainwater. Over time, repeated exposure to moisture can weaken the foundation and cause structural problems.

Prevention:

  • Seal any visible foundation cracks with waterproof sealant.
  • Improve drainage around your home by grading the landscape away from the foundation.
  • Consider installing a sump pump to manage excess water in your basement.

Improperly Sealed Windows and Doors

If your windows and doors aren’t properly sealed, rainwater can seep into your home, leading to water stains, wood rot, and mold growth.

Prevention:

  • Check for gaps or cracks around windows and doors and seal them with weatherproof caulk.
  • Install storm windows and doors for added protection.
  • Make sure window wells are draining properly to avoid pooling water.

Backed-Up Drainage Systems

Heavy rain can overwhelm drainage systems, causing water to back up into your home through basement drains or sewage lines.

Prevention:

  • Install a backwater valve to prevent sewage backups.
  • Keep outdoor drains free from debris.
  • Have your plumbing system inspected regularly to ensure it’s functioning properly.

Saturated Soil and Poor Landscaping

When the soil around your home becomes overly saturated, it can force water against your foundation, leading to leaks and basement flooding.

Prevention:

  • Ensure proper grading around your home so water flows away from the foundation.
  • Use downspout extensions to direct rainwater further from your home.
  • Plant native plants and trees with deep root systems to help absorb excess water.

Stay Ahead of Water Damage

Water damage from rain can be costly and stressful, but with proper maintenance and proactive measures, you can minimize your risk. If you do experience water intrusion, acting fast is key to preventing further damage and mold growth.

We at MSI specialize in water damage restoration and can help restore your home quickly and effectively. If you suspect water damage, don’t wait—contact us today!

How Snowfall Can Lead to Costly Water Damage – What You Need to Know

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Winter brings beautiful snowy landscapes, but it also poses a hidden threat to your home—water damage. When snow accumulates and temperatures fluctuate, melting and refreezing cycles can lead to significant issues, from roof leaks to basement flooding. Homeowners must understand these risks to protect their properties from costly repairs.

The Dangers of Melting Snow

As snow begins to melt, water needs a place to go. If your home isn’t properly prepared, you may experience:

  • Ice Dams – When melting snow refreezes at the edge of your roof, ice dams can form, preventing proper drainage and forcing water under shingles, leading to leaks.
  • Foundation Leaks – Large amounts of melting snow around your home’s foundation can seep into cracks and cause structural damage or basement flooding.
  • Burst Pipes – When water seeps into small crevices and freezes again, it expands, potentially damaging pipes and exterior walls.

How to Protect Your Home

To avoid costly water damage, homeowners should take preventative measures, such as:

  • Clear Your Gutters – Keep gutters and downspouts free of debris to allow proper drainage.
  • Roof Maintenance – Inspect your roof for missing shingles or damage before heavy snowfall.
  • Shovel Snow Away from the Foundation – Remove excess snow from around your home to prevent water pooling near the foundation.
  • Ensure Proper Insulation – Well-insulated attics and walls help prevent ice dams and frozen pipes.

Professional Help When You Need It

If you notice water stains, leaks, or other signs of water intrusion after a snowfall, don’t wait for the problem to worsen. MSI is a 24-hour emergency service water damage restoration company. Since 1998, we have restored thousands of homes and businesses alike to pre-loss conditions. Our team is dedicated to ensuring your home stays safe and dry no matter the season.

Stay proactive this winter and protect your home from the hidden dangers of snowfall. If you need expert assistance, contact MSI today!

Winter Roof Leaks – How to Spot and Stop Water Damage

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Winter weather can be tough on homes, especially when it comes to your roof. Snow, ice, and fluctuating temperatures create the perfect conditions for leaks to develop. Left undetected, these leaks can lead to significant water damage, mold growth, and costly repairs. Here’s what homeowners need to know about spotting and stopping winter roof leaks before they become a major problem.

Common Causes of Winter Roof Leaks

  1. Ice Dams – When snow melts on a warm roof and refreezes at the eaves, it creates a dam that traps water behind it. This water can back up under shingles and seep into the home.
  2. Heavy Snow Accumulation – Excessive snow adds weight to the roof and can cause stress on weak spots, leading to leaks.
  3. Condensation in the Attic – Poor insulation and ventilation can cause warm air from your home to rise and condense in the attic, leading to moisture buildup and eventual leaks.
  4. Cracked or Missing Shingles – Winter storms and high winds can damage shingles, creating openings for water to penetrate.
  5. Flashing Damage – The metal flashing around chimneys, vents, and skylights can deteriorate or become loose, allowing water to seep in.

Signs of a Winter Roof Leak

  • Water stains on ceilings or walls
  • Peeling paint or bubbling drywall
  • Damp or musty smells in the attic or upper floors
  • Visible ice dams forming along the roof’s edge
  • Icicles hanging from the gutters (a sign of poor drainage)
  • Soft or sagging spots on the roof

How to Prevent Winter Roof Leaks

  • Keep Gutters Clean – Remove leaves and debris to allow melting snow and rainwater to drain properly.
  • Improve Attic Insulation and Ventilation – Proper insulation helps maintain consistent roof temperatures, preventing ice dams and condensation issues.
  • Remove Snow Safely – Use a roof rake to clear snow buildup and reduce stress on the roof.
  • Seal Roof Penetrations – Check around chimneys, vents, and skylights for any gaps or cracks and apply proper sealing materials.
  • Schedule a Professional Roof Inspection – A roofing professional can identify weak spots and recommend repairs before they turn into costly leaks.

What to Do If You Discover a Leak

If you suspect a roof leak, act quickly to minimize damage:

  • Place a bucket or container under drips to catch water.
  • Dry out affected areas to prevent mold growth.
  • If safe, remove excess snow from the roof to reduce water accumulation.
  • Contact a professional for immediate repairs and water damage restoration.

Final Thoughts

Winter roof leaks can be a homeowner’s worst nightmare, but with the right preventative measures and quick action, you can minimize damage and costly repairs. If you suspect a leak, don’t wait—address it immediately to protect your home from further harm. Our water damage restoration team at MSI in on call no matter the time or date, and we’ve helped thousands of home and business owners alike get back to the norm they know in a quick, safe and cost effective manner.

Unattended Death Cleanup: Why Professional Help is Essential

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Discovering an unattended death is a distressing and overwhelming experience. Beyond the emotional toll, there are serious health risks and legal responsibilities to consider. Understanding the necessary steps and why professional biohazard cleanup is essential can help make a tragic situation more manageable.

Immediate Steps to Take

  1. Call 911 – Authorities must be notified to confirm the cause of death and conduct any necessary investigations.
  2. Avoid the Area – Decomposition begins quickly, leading to biohazards such as bloodborne pathogens and airborne bacteria.
  3. Contact a Professional Cleanup Service – Once law enforcement and medical personnel have completed their procedures, a specialized biohazard remediation company like MSI should be called to handle the cleanup safely and effectively.

Health & Safety Risks of an Unattended Death

When a person passes away and remains undiscovered for an extended period, the body undergoes natural decomposition, leading to:

  • The release of hazardous bodily fluids
  • Strong odors that can permeate walls, floors, and furniture
  • Biohazards like bacteria, viruses, and potential bloodborne pathogens
  • Structural damage from bodily fluids seeping into flooring and substructures

Attempting to clean these materials without professional-grade equipment and specialized training puts individuals at serious risk of exposure to harmful contaminants.

Why DIY Cleanup is Dangerous

Many assume that household cleaners or personal protective equipment (PPE) are sufficient for biohazard cleanup, but this is far from the truth. Standard cleaning solutions do not eliminate hazardous pathogens, and improper handling of affected materials can lead to cross-contamination. Additionally, improper disposal of biohazardous waste may violate state and federal regulations, leading to legal consequences.

The Professional Cleanup Process

At MSI, we follow a meticulous process to ensure complete decontamination:

  • Assessment & Containment – We evaluate the affected area and establish barriers to prevent contamination spread.
  • Removal of Biohazards – All blood, bodily fluids, and contaminated materials are safely removed and disposed of per OSHA and EPA guidelines.
  • Deep Cleaning & Disinfection – We use hospital-grade disinfectants and specialized techniques to eliminate all pathogens.
  • Odor Neutralization – Advanced deodorization methods ensure the space is free of lingering odors.
  • Restoration Recommendations – If structural damage has occurred, we provide guidance on necessary repairs.

How MSI Can Help

MSI understands that dealing with an unattended death is a traumatic event. Our team is trained in compassionate, discreet, and professional biohazard remediation. We handle every step of the cleanup process with care, ensuring your property is restored to a safe and sanitary condition.

If you or someone you know is facing an unattended death situation, contact MSI for professional and respectful assistance. Our priority is your safety and peace of mind.