Roof Leak?

Fixing the Roof Is Only Half the Problem

Roof leak? Stopping the leak keeps more water from coming in. It doesn’t remove the water already inside your building. We find the cause, dry, and verify with real moisture data, so your property is truly dry, not just dry on the surface.

Because MSI has specialized in mold inspection and remediation since 1998, we don’t guess when your building is dry. We measure it.

Contact Our Certified Experts

Trust Our 5-Star Rating

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5.0
Based on 160 reviews
John Runyen profile picture
John Runyen
2 months ago
These guys are great. Joe went above and beyond with talking through my specific situation. Mike did the actual mold inspection and he was great too - prompt, knowledgeable, and fast. I had the report in my inbox 2 days later. Highly recommend
Mathy Stanislaus profile picture
Mathy Stanislaus
3 months ago
Joe and his team were great to work with - Joe responded to all my questions - his team was very organized and diligent and did a great job addressing my mold issues. They removed wallboard and vanity. Joe also recommended a very good person to handle the replacement for the wallboard
How could I possibly express in words my gratitude to Joe, Mike and the entire team at MSI?! When to our horror, water damage brought mold to our home, Joe and the team at MSI came highly recommended from a neighbor and I will be forever grateful. From the first phone call until the insurance claim was processed and the remediation paid for, Joe was kind, informative, and incredibly helpful at connecting us to the other resources (a public adjuster, duct cleaning, etc.) we would need to take care of our home. They got to us quickly and our job was quite extensive. The team was highly professional, communicative, and efficient. They took care of the mold and kept us safe and informed every step of the way. Should you ever need mold remediation work done, MSI is the only team I would call!
Natalie Campanile profile picture
Natalie Campanile
4 months ago
I recently worked with Mold Solutions and Inspections following a water loss insurance claim, and I couldn't be more pleased with the experience. Joe was incredibly helpful, taking the time to explain every step of the process and providing support from start to finish. The entire team was punctual, professional, respectful, and kept the work area clean throughout the project. Their attention to detail and commitment to customer service made a stressful situation much easier to navigate. I've already recommended them to a coworker and would highly recommend them to anyone dealing with a water loss or insurance claim.
Amanda Sternberg profile picture
Amanda Sternberg
4 months ago
Joe and his team at MSI were fantastic! They helped us clear up a water damage issue in our basement in Point Breeze. The guys who came buy were efficient and professional. Joe himself has been great, even going above and beyond to provide guidance and recommendations for next steps after his job was done. I highly recommend this company!
Stephanie Wolff profile picture
Stephanie Wolff
5 months ago
We’ve lived in our home for almost 20 years and have (unfortunately) needed MSI’s services four different times. Each time, Joe and his team have been outstanding. From the first phone call to the final follow‑up, every step is handled with genuine friendliness and true professionalism. Joe even remembered us after more than a decade between jobs.

In a time when it can be hard to get service providers to even call you back, MSI is a real standout. No one wants to deal with water damage or mold, but knowing this team is out there doing high‑quality, reliable work has been a game changer for us as homeowners.
Khyra Lammers profile picture
Khyra Lammers
6 months ago
Fast, Reliable and Straight to the Point! I called for a mold inspection quote and within minutes, Joe returned my call and scheduled my inspection. Mike was able to come out the next day, and the tests took no time at all. After the tests, Joe reviewed the results with me and clearly answered my questions about them. I appreciate their professionalism, and I highly recommend MSI if you need a mold inspection.
Joe and his team were excellent. Immediately responded and started the job within 24 hours. Extremely communicatative; explained everything in detail.
Scott Wushesnky profile picture
Scott Wushesnky
8 months ago
MSI is excellent! They were professional, reliable, and incredibly supportive. They did a phenomenal job taking care of my home and making sure that I was involved and understood the process. Highly recommend!
Billy Hayes profile picture
Billy Hayes
9 months ago
These guys have 5 stars for a reason. We had an issue with bathroom mold that needed to be treated and I had to cancel after setting a date. Joe was understanding, communicative, and helpful along the way. Once we rescheduled, the team was full of professionals that diligently remediated the affected area and cleaned up everything nicer than when they first arrived. I highly recommend them to anyone and everyone.
Lee Klein profile picture
Lee Klein
9 months ago
Joe arrived on time, entertained me with tales of traditional deep South Philly, where up means down (south) and down means up (north) -- or maybe vice versa? -- and educated me unsurprisingly on mold (you can't just buy the machine that tests for it, for example, you need certification). And he taught me something I will never forget about footwear (won't share this important and memorable lesson here, however). Generally, a pleasant, efficient process to ensure that some roof leak damage hadn't developed into something nasty/pathological. He called to discuss the results he shared via email a few days after the testing and explained everything clearly. Fully confident in his expertise -- and will call again without hesitation if it comes down to it.
Brittany Clarke profile picture
Brittany Clarke
10 months ago
Joe is the absolute best. We needed to find someone to help test for mold during our inspection process. Joe and his team provided exceptional and timely service. Joe’s candor and willingness to talk you through the issues is exactly what we needed as first time home buyers. We 100% recommend MSI.
Jacob Neumann profile picture
Jacob Neumann
10 months ago
I recently purchased by first home and discovered there was mold in the crawl space. I closed on this home Friday of one week and had roommates moving in the very next Thursday. Joe, the owner of MSI, came out on Saturday, gave me a quote, and MSI was able to start on that Monday and get the job done in time! Joe is an amazing person that carries himself in a very disciplined and professional way, and he stands behind his company's work! The crew was equally as amazing and professional. Very kind, respectful, and a thorough job done top to bottom. After the job was completed, Joe was kind enough to explain to me how to set up my dehumidifier in my crawl space so the mold has a snowball's chance in hell of coming back. MSI is an amazing company, a quality brand, and a pleasure to interact with. Should the need arise, they'll be hearing from me again for more business! Thank you MSI!
John OBrien profile picture
John OBrien
12 months ago
I can’t say enough good things about MSI and especially Joe, the owner. From the very first phone call, he was incredibly kind and understanding of my anxiety about having mold in our home with an 8-month-old baby. I reached out with a lot of questions (probably more than most!) and Joe was always patient and never made me feel like I was bothering him.

They were able to start the remediation within a week of contacting them, which gave us huge peace of mind. The team was professional, respectful of our home, and explained what they were doing each step of the way. Knowing our baby’s health and safety were a priority to them made such a difference.

Should we need further remediation, we will definitely continue using them. I’m so grateful we found MSI and would recommend them to anyone who needs mold remediation.

When Your Roof Leaks, the Real Damage Often Hides Inside

A roof leak can push water through insulation, roof decking, framing, ceilings and walls long before you ever see the first stain. By the time water shows up, it may have already traveled far from where it entered.

Here’s what makes these situations so deceptive: where you see the water isn’t necessarily where the roof is leaking. Water can enter at one point, follow framing or other building materials, and surface several feet away.

Mold Solutions & Inspections (MSI) focuses on what happens after water gets through the roof. Our IICRC-certified technicians trace where moisture traveled, identify affected materials, set up controlled drying, monitor moisture levels and verify the structure is dry.

Your roofer stops the water from coming in. MSI finds and addresses the water that’s already inside.

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Roof Leaking Right Now? Here's Exactly What to Do

Fast action protects your family and limits damage. Follow these steps in order.

Protect Yourself First

01

Stay clear of sagging ceilings and any spot where water enters near light fixtures, outlets or other electrical components. A ceiling saturated with water can become unstable and collapse.

Control Interior Damage When Safe

02

Move furniture, electronics and valuables away from dripping water when it’s safe to do so. Buckets or containers can catch dripping water temporarily.

Call a Roofer to Stop the Source

03

The roof itself must be repaired by a qualified roofing professional. During severe weather, temporary measures may be needed before permanent repairs are possible.

Call MSI for the Water Damage

04

Once water enters the building envelope, the problem is no longer just the roof. MSI evaluates where the water traveled and what became wet.

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Your Property Flooded. What Should Happen Next?

Flood damage almost always runs deeper than it looks.

Water moves. Fast.

It travels underneath finished flooring, wicks upward through drywall, penetrates subfloors, fills wall cavities, and spreads into adjoining rooms.

That visible flood line? It rarely defines the real damage.

Professional flood damage cleanup has to answer four critical questions:

Those questions drive everything MSI does. Call us now, and we’ll start answering them today.

The Stain Is Where Water Came Out—Not Where It Came In

This is one of the most important things to understand. Water follows gravity, but it also travels along different parts of your home:

Picture rainwater entering around a damaged roof penetration. Instead of dropping straight down, it follows a rafter, soaks insulation, reaches the top of the ceiling drywall, then appears as a stain several feet away.

If you investigate only the stain, you may miss part of the water path. MSI doesn’t treat the stain as the boundary of the damage. We follow the moisture.

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Our 8-Step Roof Leak Water Damage Process

We work in a deliberate order so nothing wet gets sealed behind fresh paint.

Confirm the Water Source Is Being Addressed

Effective drying can’t begin until water intrusion is controlled. Common sources include:

  • Missing or damaged shingles
  • Flashing failures
  • Roof penetrations
  • Vent areas
  • Skylights
  • Chimney interfaces
  • Storm damage
  • Aging roofing materials
  • Drainage problems
  • Ice-related conditions

A qualified roofing contractor should evaluate and repair the roof. MSI handles the resulting interior water damage.

Trace the Moisture Path

The visible stain gives us a clue, not the full answer. We evaluate affected and potentially affected areas to see how far moisture traveled:

  • Ceiling drywall
  • Attic insulation
  • Wood framing
  • Wall cavities
  • Adjacent walls
  • Flooring
  • Rooms below
  • Other accessible materials along the water path

The goal isn’t just finding what’s visibly wet. It’s determining the true extent of the intrusion.

Measure the Moisture

Water damage shouldn’t be judged by sight alone. A surface can look dry while materials behind or above it hold excess moisture.

MSI uses professional moisture-detection equipment to establish a measurable baseline. That baseline tells us what needs attention and whether drying is progressing later on.

What Happens to Wet Attic Insulation?

Insulation is a big reason a roof leak is hard to judge from the room below. Water may soak insulation before it ever reaches the ceiling.

Depending on the insulation type, extent of wetting, condition and exposure time, affected insulation may need to be evaluated for removal. Repairing the roof and repainting the ceiling tells you nothing about the cavity between them. The part you can’t see may matter most.

Determine What Can Be Dried

Wet doesn’t automatically mean demolition, but it also doesn’t mean every material should stay. We weigh:

  • Type of material
  • Degree of saturation
  • Duration of exposure
  • Material condition
  • Water conditions
  • Accessibility
  • Ability to effectively dry the material

We remove what needs removal and dry what can appropriately remain.

Remove Damaged Materials When Necessary

Materials that are badly deteriorated or unsuitable for drying may need to be removed. Selective removal can also open access to concealed wet areas.

For example, opening a limited section of damaged ceiling may reveal wet insulation or framing that couldn’t otherwise be evaluated or dried. The goal isn’t unnecessary demolition; it’s access to the actual moisture problem.

Establish Controlled Structural Drying

Once the source is controlled and materials are evaluated, MSI sets up appropriate drying conditions. Professional air-movement and dehumidification equipment removes excess moisture from affected materials and the surrounding air.

But placing equipment in the room isn’t where our process ends.

Monitor What's Actually Drying

We measure drying progress. Moisture and atmospheric readings tell our technicians whether materials are responding as expected. If readings aren’t moving as they should, we investigate for:

  • Insufficient airflow
  • Concealed wet materials
  • Additional moisture migration
  • Saturated insulation
  • An unresolved water source
  • A need to adjust the drying strategy

Equipment running tells you the equipment is on. Moisture readings tell you whether the building is drying.

Verify Before Cosmetic Repairs Begin

Here’s where the process comes full circle. The roof is repaired. Damaged materials are addressed. Drying equipment has run. Now the key question: Is it actually dry?

MSI uses moisture measurements to confirm drying before mitigation is considered complete. Only then should you shift to replacing drywall, painting and other cosmetic work.

Roof first. Moisture second. Cosmetic repair last.

What Does Roof Leak Damage Look Like?

Some signs are obvious. Others are easy to overlook.

Ceiling Stains

01

Brown, yellow or discolored areas can signal past or active water migration.

Bubbling or Peeling Paint

02

Moisture behind painted surfaces can cause coatings to blister, peel or lose adhesion.

Sagging Ceiling Drywall

03

Saturation weakens drywall. Never stand beneath a significantly sagging or bulging ceiling.

Damp or Compressed Insulation

04

Water can affect insulation before any visible damage appears in the living space.

Musty Odors

05

A persistent musty smell near a ceiling or roof line often points to hidden moisture worth investigating.

Visible Mold-Like Growth

06

Visible growth may mean moisture has lingered long enough to require additional evaluation.

The Leak Stopped. Do I Still Need Water Damage Service?

Possibly. One of the biggest mistakes after a roof leak is assuming the problem ended when the rain stopped.

The roof may no longer be receiving water. But materials inside the building may still be wet. Think of it this way:

If drywall, insulation, framing or other materials got wet, they should be evaluated—not assumed dry.

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Roof Leak or Condensation? Diagnosis Matters

Not every ceiling stain comes from rainwater entering through the roof. Moisture can also stem from:

Treating every ceiling stain as a roofing problem can send you in the wrong direction. If the source isn’t obvious, determining where the moisture originated should come before any cosmetic repair.

Roof Leak Water Damage & Mold

This is where MSI brings a distinct advantage: we specialize in both water damage and mold inspection and remediation.

Leaks can stay hidden or intermittent. A problem may appear only during certain storms. Water may enter an attic without immediately reaching living space. Insulation can conceal wet materials. A homeowner may repaint a stain without addressing the moisture above it.

Our mold experience changes how we look at these situations. We don’t only ask, “Where is it wet today?” We also ask:

  • “How long might this have been happening?”
  • “Are there signs of a previous moisture problem?”
  • “Could moisture remain concealed?”

Because the problem you discover today may not have started today.

When Should Mold Be Considered After a Leak?

A leak doesn’t automatically mean a mold problem. But further investigation may be wise when:

  • The leak went unnoticed for an extended period
  • The roof has leaked repeatedly
  • Materials remained wet
  • Musty odors are present
  • Visible growth is observed
  • Previous repairs covered water-damaged areas
  • Attic moisture problems are suspected

Our combined water-damage and mold expertise lets us evaluate these conditions without treating every situation as automatically requiring mold remediation.

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Residential Roof Leak Water Damage

MSI responds to roof-related water damage affecting:

Whether the visible damage is a small stain or water has traveled through several areas, the principle is the same: determine the water path before determining the scope of the repair.

Commercial Roof Leak Water Damage

Commercial buildings create a different set of challenges. Water intrusion may affect:

A commercial roof can allow water to travel considerable distances before it becomes visible inside. MSI helps owners and property managers understand what was affected, where moisture remains, what’s being dried and whether drying is progressing.

Clear documentation also helps coordinate decisions among owners, property managers, roofers and insurance representatives.

Roof Leak Water Damage & Insurance

Coverage depends on why the roof leaked, the resulting damage and your policy terms. Storm-related sudden damage is often treated differently from deterioration, deferred maintenance or long-term leakage. The roof itself and the interior water damage may also be evaluated separately.

MSI documents the applicable parts of the mitigation project, including:

MSI documents the water damage and mitigation. Your insurance carrier determines coverage.

Roof Leak FAQs

Who should I call first?

If water is actively entering, a qualified roofing professional should address the source. MSI evaluates and mitigates the resulting interior water damage.

No. Our role is water-damage mitigation and mold-related services. Roof repairs should be handled by an appropriate roofing contractor.

Yes. Water can move along framing and other materials before becoming visible, so the interior stain may not sit directly beneath the entry point.

Not automatically. The decision depends on condition, degree of saturation, exposure time and whether it can be effectively dried.

It depends on the insulation type and condition, extent of wetting and whether it can be appropriately restored.

Persistent moisture can create conditions favorable to microbial growth. Repeated or long-term leaks deserve extra attention.

We use professional moisture-detection methods and measurements rather than relying on appearance or touch.

There’s no single timeline. MSI evaluates the materials involved and monitors actual drying progress.

Only after the source has been corrected, affected materials have been evaluated and any remaining moisture has been addressed.

Fix the Roof. Then Follow the Water.

A roofing contractor can stop the next rainstorm from entering your property. But someone still needs to determine what happened to the water already inside. That’s MSI’s role.

1
Find the water path
2
Measure the moisture
3
Address affected materials
4
Dry
5
Monitor
6
Verify
Mold Solutions & Inspections (MSI)
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Roof Leak? Don’t stop at repairing the roof. Find out what got wet underneath it.

CALL MSI NOW FOR 24/7 WATER DAMAGE RESPONSE