After the Flames: Why Boarding Up Your Home is Critical After a Fire

Posted on by msi-admin

When a fire breaks out, the fire department’s priority is saving lives and stopping the flames. To do that, they often have to break windows, force open doors, or cut through the roof. While those actions are necessary in the moment, they leave your home exposed once the fire trucks leave.

That’s where emergency board-up services come in. Securing the property after a fire isn’t just about safety — it’s about protecting your home from further damage and making sure your insurance claim isn’t jeopardized.

Why Emergency Board-Up is Necessary

After a fire, your home is vulnerable. Gaping windows, broken doors, and damaged roofing allow:

  • Rain and snow to enter, leading to water and mold damage.
  • Thieves or vandals to gain easy access.
  • Animals and pests to make their way inside.

Worse, if someone enters your unsecured property and gets hurt, you could be held liable.

Common Openings After Fire Department Response

Even a small fire can leave a home wide open. It’s common to see:

  • Shattered windows from firefighting efforts.
  • Holes cut in the roof for ventilation.
  • Garage doors forced open or left inoperable.
  • Entry doors broken during rescue operations.

Every one of these openings is an invitation for more damage if left unattended.

The Risks of Leaving a Fire-Damaged Home Unsecured

  • Secondary water damage when rain or snow gets inside.
  • Structural deterioration as moisture weakens materials.
  • Theft of valuables, tools, or copper piping.
  • Legal and insurance issues if the property isn’t properly protected.

Insurance companies expect homeowners to take steps to mitigate further damage. Failing to secure your home can sometimes give them reason to reduce or deny coverage.

What Proper Board-Up Includes

Professional fire damage contractors like MSI move fast to:

  • Secure all windows, doors, and roof openings with plywood and heavy-duty tarps.
  • Install temporary fencing or barriers if necessary.
  • Change or secure locks to restrict access.
  • Provide documentation and photos for your insurance adjuster.

This isn’t a quick DIY project — it requires the right equipment and training to keep both you and the property safe.

Why Call MSI for Emergency Board-Up

Boarding up a fire-damaged home is about more than hammering in plywood. At MSI, we:

  • Respond 24/7 to secure properties the same day.
  • Follow IICRC safety standards for handling fire-damaged structures.
  • Provide the paperwork your insurance company expects.
  • Move seamlessly from board-up to fire and smoke cleanup, so you’re not juggling multiple contractors.

Protect Your Home Immediately

If you’ve just experienced a fire, don’t let your home sit exposed. A fast board-up is the first step toward recovery — and it prevents the situation from getting worse.

MSI is available 24/7 for emergency fire board-up and cleanup services. Call us today at 215-339-1769 to secure your property and start the restoration process.

Types of Mold Testing: Part 4 – Wall Cavity Testing

Posted on by msi-admin

Not all mold problems grow in plain sight. Some of the most damaging infestations hide inside walls, under floors, or behind cabinets. These hidden areas stay damp long after a leak or flood, creating perfect conditions for mold growth. That’s why inspectors often use inner-wall cavity testing to confirm whether mold is present where you can’t see it.

How Cavity Testing Works

  • A trained inspector drills a small, discreet hole into the wall or ceiling near the suspected area.
  • A sterile tube or cassette is inserted to pull an air sample from inside the cavity.
  • The sample is sent to a certified laboratory, where spore counts are compared to baseline indoor and outdoor levels.

This process gives a direct look at what’s happening behind the surface — without having to tear down entire sections of drywall.

When It’s Used

  • Insurance Claim Disputes: Homeowners are often told “no visible damage, no problem.” Cavity testing can prove hidden mold exists and help validate claims.
  • Follow-Up to Positive Tests: If a surface or air sample in the room already showed elevated spores, cavity testing helps confirm whether mold is also thriving behind the walls.
  • Suspected Leaks: When there’s a history of plumbing issues, roof leaks, or water intrusion but no obvious staining, cavity testing can identify hidden moisture damage.
  • Mystery Odors: A persistent musty smell is often the first clue that mold is active behind finished surfaces.

Why It Matters

Mold hidden inside walls can spread unchecked for months, making remediation more invasive and expensive. By detecting the problem early, inner-wall cavity testing provides homeowners with clear answers — and the documentation they need when dealing with insurance companies, landlords, or contractors.

Protect Your Property with Expert Mold Testing

If you suspect hidden mold in your home or business, don’t wait for the damage to spread. At MSI, we use industry-standard testing methods, including cavity sampling, to uncover mold where it hides and provide you with a clear plan for remediation.

Why Insurance Companies Deny Water Loss Claims—and How to Protect Yourself

Posted on by msi-admin

When water damage strikes, many homeowners assume their insurance policy will cover the loss. Unfortunately, that isn’t always the case. Insurance companies frequently deny water damage claims, often leaving families with unexpected repair bills and stressful disputes. Understanding why these denials happen can help you avoid pitfalls and strengthen your position if you ever need to file a claim.

Common Reasons Insurance Denies Water Damage Claims

1. “Long-Term” or “Gradual” Leaks
Most standard homeowners’ policies only cover sudden and accidental water damage. If an adjuster determines the loss was caused by a slow leak—such as a dripping pipe behind a wall over months or years—they may call it a “maintenance issue” and deny coverage.

2. Lack of Documentation
If you can’t prove when the damage happened or how it occurred, insurers may claim there’s not enough evidence to tie it to a covered event. Photos, videos, and professional inspection reports are critical in supporting your claim.

3. Excluded Sources of Water
Not all types of water damage are treated equally. For example, many policies exclude flood damage, water backing up through drains, or sewer/septic overflows unless you purchased separate coverage.

4. Mold Resulting from Water Damage
Even when water damage itself is covered, mold growth caused by that damage is often excluded—or capped at very low limits. This leaves homeowners responsible for expensive remediation. Insurance companies frequently argue that “mold takes a long time to grow,” labeling it as long-term damage. In reality, mold can begin germinating in as little as 24 to 48 hours after water intrusion, making this a common but misleading excuse for denial.

How to Protect Yourself Before and After a Loss

  • Know Your Policy: Take the time to read your coverage details, especially exclusions related to water damage, mold, sewer backups, and floods.
  • Act Quickly: The longer you wait to report or address water damage, the more likely your insurer will call it “long-term.” Contact a restoration professional immediately.
  • Document Everything: Photograph the damage from multiple angles, keep damaged materials, and request a professional inspection. Independent reports can make all the difference in disputes.
  • Request Clarification in Writing: If your claim is denied, ask for the specific policy language being used against you. This can give you leverage if you need to appeal.
  • Use Your Right to Choose a Contractor: Insurance companies may recommend preferred vendors, but you are legally allowed to hire the restoration company of your choice. Choosing a qualified, experienced team ensures the work is done right—not rushed to save the insurer money.

Final Thoughts

Water damage is stressful enough without fighting your insurance company. By understanding the most common reasons for claim denials and taking proactive steps to document and protect your property, you can strengthen your case and improve your chances of a successful payout.

If you’ve experienced water damage and want expert help not just with cleanup, but also with the documentation insurers demand, MSI is here to guide you through every step.

Best Ways to Prevent Water Damage This Fall

Posted on by msi-admin

As summer heat fades and the leaves begin to fall, homeowners face a new set of risks when it comes to protecting their property. Autumn brings heavy rains, dropping temperatures, and plenty of debris that can quickly overwhelm your home’s defenses. Without proper preparation, these seasonal changes can lead to costly water damage that only worsens as winter approaches.

The good news? A few smart steps now can save you from major headaches later. Here are the best ways to keep your home dry and safe this fall.

Keep Water Flowing Away From Your Home

Falling leaves and twigs are more than just a chore — they can clog gutters and downspouts, forcing water to spill over and pool near your foundation. That water doesn’t just disappear; it seeps into basements and crawlspaces.

  • Clean gutters and downspouts regularly throughout the season.
  • Make sure downspouts extend far enough to direct water away from the house.
  • Check the grading around your home — soil should slope away, not toward your foundation.

Inspect Your Roof, Windows, and Doors

Your roof and exterior openings are the first line of defense against fall rains. After months of hot sun and summer storms, shingles and flashing may already be weakened.

  • Look for missing or curled shingles.
  • Inspect flashing around chimneys and vents.
  • Check windows and doors for gaps or failing caulk where water could seep in.

Protect the Basement and Crawlspace

The lowest parts of your home are often the first to show signs of water damage. As nights grow colder, small cracks in the foundation can widen, letting in seepage.

  • Seal visible cracks and monitor damp spots.
  • Test your sump pump by pouring water into the pit to ensure it runs properly.
  • If you don’t already have one, consider a battery backup system in case of power outages during fall storms.

Prepare Your Plumbing for Cooler Weather

Burst pipes may feel like a winter problem, but prevention starts in the fall. Once the first freeze arrives, unprotected outdoor plumbing is at risk.

  • Disconnect garden hoses and shut off outdoor spigots.
  • Insulate any exposed pipes in basements, garages, or crawlspaces.
  • Have your plumbing system checked for leaks before colder nights set in.

A Little Prevention Goes a Long Way

Taking time to handle these tasks now can help you avoid the stress and cost of water damage later in the season. Still, even the most prepared homeowner can’t always control what Mother Nature has in store.

If you notice signs of water damage — damp walls, musty odors, standing water, or mold — MSI is ready 24/7 to help. Our water damage restoration experts will quickly assess the problem, stop the damage from spreading, and restore your home so you can focus on enjoying the season.

📞 Call MSI anytime at 215-339-1769 for fast, reliable water damage restoration.

Types of Mold Testing: Part 3 — Bulk Sampling Explained

Posted on by msi-admin

When it comes to mold testing, there isn’t a one-size-fits-all method. In our earlier posts, we covered air sampling and surface sampling, both of which are useful for detecting airborne spores and identifying mold growth on visible surfaces. But what if the concern runs deeper — inside the actual building materials? That’s where bulk sampling comes in.

What Is Bulk Sampling?

Bulk sampling involves physically removing a portion of a material suspected of mold contamination — such as a piece of drywall, insulation, wood, or carpet — and sending it to a laboratory for analysis. Unlike air testing, which measures spores in the environment, or surface testing, which captures mold directly from a wall or countertop, bulk sampling provides direct evidence of what’s inside the material itself.

How the Process Works

  1. Selection of the Sample Area – A certified inspector identifies the material most likely to show contamination. This might be drywall around a window leak, flooring in a basement, or insulation inside a wall cavity.
  2. Careful Removal – A small section of the material is cut out using sterile tools. It must be handled carefully to avoid cross-contamination.
  3. Sealed for Transport – The sample is placed in a sterile container or bag and labeled with the exact location it came from.
  4. Laboratory Analysis – At the lab, technicians examine the material under a microscope and may perform cultures to identify the exact type of mold and the extent of colonization.
  5. Report & Interpretation – The results are compared against industry standards and presented in a clear report that homeowners, insurance adjusters, or even courts can understand.

Why Bulk Sampling Matters

Bulk sampling is not always necessary, but when it is, it can be the deciding factor in serious cases:

  • Insurance & Legal Disputes – A homeowner claiming hidden water damage or a tenant alleging unsafe living conditions often needs indisputable proof. A piece of mold-infested drywall carries far more weight than air readings alone.
  • Remediation Decisions – Sometimes materials can be cleaned and salvaged. Other times, replacement is unavoidable. Bulk sampling helps make that call with certainty.
  • Health & Safety – If mold is inside porous materials, it can continue spreading even if the surface looks clean. This test reveals contamination most people can’t see.

A Real-World Scenario

Consider a homeowner who notices a musty odor in their finished basement but sees no visible mold. Air samples show elevated spore counts, but the insurance company questions the source. During inspection, we identify staining on a small section of drywall near the baseboard. A bulk sample is collected and sent to the lab, which confirms active mold growth within the gypsum core. This undeniable evidence proves the presence of hidden contamination, helping the homeowner secure coverage for full remediation.

Pros & Cons of Bulk Sampling

Pros:

  • Conclusive, physical evidence of contamination.
  • Strong documentation for lawsuits, insurance claims, and disclosure cases.
  • Guides clear remediation decisions.

Cons:

  • Destructive — requires cutting into building materials.
  • Limited to the exact spot tested, meaning other areas may still need further investigation.
  • More time-intensive than surface swabs.

Final Thoughts

Bulk sampling may not be needed for every project, but when legal, insurance, or health questions arise, it can be the most powerful tool in mold testing. With over 27 years of experience, MSI has performed thousands of tests and has been called upon as an expert witness in countless disputes. Our team knows when bulk sampling is the right step — and how to use it to give homeowners the clarity they need.

Why Sewage Losses Happen – Causes, Risks, and the Right Way to Clean Them

Posted on by msi-admin

When most people think of water damage, they picture a burst pipe or a leaky roof. But sewage losses are far more dangerous and destructive. Unlike clean or gray water leaks, sewage water (also known as Category 3 water) is highly contaminated and requires immediate professional cleanup. Understanding why sewage losses happen — and how to respond — can help protect your health, your home, and your investment.

What Is a Sewage Loss?

A sewage loss occurs when wastewater backs up into a home or business instead of draining properly. This water isn’t just dirty — it contains harmful bacteria, viruses, parasites, and chemical contaminants. Because sewage can spread quickly through flooring, walls, and personal belongings, every hour of delay makes cleanup more complex and costly.

The Most Common Causes of Sewage Losses

  1. Aging or Damaged Sewer Lines
    Many properties still rely on older clay, cast iron, or Orangeburg pipes that deteriorate over time. Cracks, collapses, and corrosion can all cause sewage to back up into a property.
  2. Tree Root Intrusion
    Roots naturally seek moisture and can break into underground sewer pipes through tiny cracks or loose joints. Once inside, they expand, creating blockages that force sewage back into the property.
  3. Heavy Rains and Flooding
    When municipal sewer systems are overwhelmed by storms or snowmelt, excess water can push sewage backwards into homes — particularly basements and first floors.
  4. Clogs from Improper Disposal
    Flushing non-flushable items like wipes, paper towels, hygiene products, or pouring grease down drains creates blockages that prevent proper flow. Over time, this leads to sudden and messy backups.
  5. Sewer Line Breaks or Misalignment
    Shifting soil, construction activity, or poor installation can cause joints to separate, collapse, or misalign. This restricts sewage flow and increases the risk of backups.

Why Sewage Backups Are So Dangerous

  • Serious Health Hazards
    Category 3 water contains pathogens that can cause gastrointestinal illness, skin infections, and respiratory problems. Direct contact or even airborne exposure can be harmful.
  • Extensive Property Damage
    Sewage water saturates drywall, flooring, insulation, and furniture. Most porous materials must be removed, not just cleaned, to prevent long-term contamination.
  • Lingering Odors and Hidden Contamination
    Even after water is removed, dangerous bacteria can remain inside building materials, causing odors and long-term health risks if not properly treated.

Why Professional Cleanup Is Essential

Sewage losses are not a DIY job. Shop-vacs, mops, and household disinfectants cannot fully sanitize a contaminated area. Professional sewage cleanup includes:

  • Full Safety Precautions – Crews wear PPE including respirators, gloves, and protective suits.
  • Specialized Extraction – Industrial pumps and vacuums remove contaminated water quickly.
  • Controlled Demolition – Unsalvageable materials such as carpet, insulation, and drywall are safely removed.
  • Disinfection & Sanitization – EPA-approved disinfectants are applied to all affected surfaces.
  • Structural Drying – Dehumidifiers and air movers prevent mold growth after cleanup.

Protecting Your Property from Future Sewage Losses

While not all sewage losses are preventable, there are steps you can take to reduce risk:

  • Schedule routine inspections of older sewer lines.
  • Avoid planting trees near underground sewer pipes.
  • Install a backwater valve to prevent municipal backups during storms.
  • Never flush wipes, feminine products, or paper towels — even if labeled “flushable.”
  • Properly dispose of cooking grease instead of pouring it down drains.

Fast Response Matters

Every minute counts during a sewage loss. Delaying cleanup can mean higher repair costs, more property damage, and greater health risks.

At MSI, our trained teams are available 24/7 for emergency sewage cleanup and water damage restoration. We follow strict industry standards to remove hazardous water, sanitize the property, and restore it safely — giving you peace of mind when you need it most.

Call MSI today at 215-339-1769 for immediate sewage cleanup services.

Soft Goods Restoration: How Smoke Affects Clothing, and Upholstery

Posted on by msi-admin

When Smoke Clings Beyond the Flame

After a fire, it’s not only the walls, ceilings, and furniture that suffer. Soft goods — clothing, bedding, drapes, and upholstered furniture — absorb smoke and soot deep into their fibers. Even items that look “untouched” by flames can carry lingering odors and harmful residues that pose both comfort and health concerns.

Why Smoke and Soot Are So Difficult to Remove

Unlike surface cleaning, soft goods restoration is challenging because:

  • Porous Materials: Fabrics and stuffing absorb smoke particles quickly, trapping odors.
  • Chemical Residues: Soot contains acids that can break down fibers and cause discoloration.
  • Health Risks: Residual smoke odors are not just unpleasant — they can trigger asthma, allergies, and other respiratory issues.

Professional Cleaning vs. DIY Attempts

Home washing machines and off-the-shelf cleaning products are rarely enough to eliminate smoke damage from fabrics. In fact, improper cleaning can “set” the odors and stains, making them harder to remove. Professional fire damage teams use specialized methods such as:

  • Ozone Treatment to neutralize odor molecules.
  • Thermal Fogging that penetrates fibers with odor-counteracting agents.
  • Specialized Laundering with detergents formulated to break down smoke residues.

Commonly Restored Soft Goods

  • Clothing and footwear
  • Bedding and pillows
  • Curtains and drapes
  • Upholstered chairs, sofas, and cushions
  • Area rugs and carpets

Why Acting Quickly Matters

The longer smoke sits, the harder it is to remove — and in many cases, fabrics may need to be discarded if not treated promptly. Quick professional intervention gives homeowners the best chance of saving items with both financial and sentimental value.

Call the Experts Who Know Soft Goods Restoration

MSI has decades of experience restoring fire-damaged homes, including delicate soft goods. Our team knows how to salvage what matters most, using proven techniques to remove smoke, soot, and odors safely and effectively.

If your home has suffered a fire, don’t assume your clothing, bedding, or furniture is lost — call MSI today at 215-339-1769 for expert fire and smoke restoration.

Mold Testing Part 2: Surface Sampling

Posted on by msi-admin

What Is Surface Sampling?

While air testing measures spores floating in the air, surface sampling targets visible or suspected mold growth on specific materials. This method involves swabs, tape lifts, or bulk samples taken directly from the surface of walls, furniture, or building materials.

When Is Surface Sampling Needed?

  • Visible Spots or Stains – to confirm whether discoloration is mold or another substance.
  • After Water Damage – to verify whether mold has developed on building materials.
  • Post-Remediation Clearance – ensuring the affected areas are truly mold-free.
  • Hidden Suspicions – when air samples come back inconclusive but the area still looks questionable.

Different Methods of Surface Sampling

  • Swab Samples – cotton-like swabs collect material from suspicious areas.
  • Tape Lifts – adhesive tape lifts spores directly off surfaces for lab analysis.
  • Bulk Samples – actual pieces of contaminated material (like drywall) are sent to the lab for testing.

In some cases—such as disputes between landlords and tenants, insurance claims, or litigation—surface sampling provides a level of certainty that air testing cannot always guarantee. Because spores don’t always become airborne, an air sample might miss contamination that’s clearly visible on a surface. By taking a direct lift from the material itself, you know exactly what is present in that location.

This makes surface samples a powerful tool when clear, documented evidence is needed. Whether it’s a legal case, a landlord–tenant disagreement, or simply providing peace of mind, surface testing can deliver indisputable results that stand up to scrutiny.

Limitations of Surface Sampling

Surface tests don’t measure what’s in the air and can’t determine the overall air quality of the property. They also only represent the spot tested, not the entire room. That’s why professionals often use surface samples in combination with air testing for a complete picture.

Why Professional Sampling Matters

Knowing when to use surface testing—and how to interpret the results—isn’t always straightforward. At MSI, we’ve been conducting mold inspections and testing since 1998, and we know which situations call for air testing, surface testing, or both.

Takeaway

Surface sampling is a valuable tool, but it’s just one part of a complete mold inspection strategy. Trusting a certified professional ensures accurate results and the right plan of action for your property.

The Difference Between Fire Damage Cleaning & Fire Damage Restoration

Posted on by msi-admin

After a fire, it’s natural to want your property cleaned up as quickly as possible. But there’s a big difference between a simple “fire cleanup” and a full fire damage restoration. While cleaning may make things look better on the surface, restoration ensures your home or business is truly safe, structurally sound, and free from hidden damage.

At MSI, we’ve seen many cases where homeowners thought their property was “cleaned” after a fire—only to find lingering smoke odors, soot stains, or even hidden health hazards weeks later. Here’s why understanding the difference matters.

What Fire Damage Cleaning Usually Means

  • Surface-Level Work – Many cleaning crews focus on wiping down visible soot or debris but don’t address hidden contamination.
  • Odor Cover-Ups – Basic cleaning often relies on air fresheners or sprays that mask smoke smells temporarily instead of removing them.
  • Cosmetic Results Only – Cleaning may make the home look livable but doesn’t address the damage beneath walls, inside ducts, or in porous materials.

What True Fire Damage Restoration Involves

  • Comprehensive Assessment – Restoration begins with inspecting not just what you can see, but also HVAC systems, insulation, and structural materials where smoke and soot hide.
  • Advanced Soot & Smoke Removal – Using HEPA vacuums, air scrubbers, and specialized techniques, restoration removes contamination at the microscopic level.
  • Odor Elimination – Professional methods neutralize smoke odors permanently, instead of covering them up.
  • Structural and Safety Repairs – Restoration includes repairing or replacing fire-damaged materials to return your property to a safe, pre-loss condition.
  • Insurance Documentation – A true restoration team documents all damage and repairs so your insurance claim reflects the real scope of loss.

Why This Difference Matters

Choosing cleaning instead of restoration might save money up front, but it often leads to:

  • Persistent smoke odors that never go away
  • Hidden soot exposure that affects indoor air quality
  • Structural problems that resurface months later
  • Insurance disputes when damage wasn’t documented properly

When fire strikes, your home or business deserves more than a cosmetic cleanup. You need a full restoration to protect your property and your health.

Trust MSI for Complete Fire Damage Restoration

At MSI, we don’t just clean—we restore. Our certified team uses proven methods to remove hidden soot, neutralize odors, and repair the damage the right way. We’ve helped countless homeowners and businesses recover safely after fire, and we can do the same for you.

Can Insurance Tell You Who to Hire? The Truth You Need To Know

Posted on by msi-admin

When property damage strikes, homeowners often feel pressured to follow the insurance company’s recommendations. It’s common to hear: “We’ll send out our preferred contractor.” But here’s the truth — your insurance company cannot force you to use their contractor.

Why Insurance Companies Push “Preferred Vendors”

Insurance companies often have deals with certain contractors. These partnerships are designed to keep costs low for the insurer, not necessarily to ensure the best restoration for your home. While some preferred vendors do quality work, others may cut corners to keep costs down, leaving you with hidden damage that causes bigger problems later.

You Have the Right to Choose

No matter what the insurance adjuster says, you are free to hire the restoration company you trust. In Pennsylvania, New Jersey, and Delaware, consumer protection laws support your right to choose. Your insurance policy covers the work based on the damage, not the contractor.

Risks of Letting Insurance Dictate

Relying only on the insurance company’s pick can lead to:

  • Incomplete drying after water damage, which can trigger mold growth weeks later.
  • Surface-only soot cleaning, leaving behind harmful residues and odors.
  • Mishandled biohazard or hoarding cleanups, creating liability risks for the property owner.

How to Choose the Right Restoration Company

When damage happens, focus on choosing a company that puts your home first:

  • Look for certifications such as IICRC.
  • Choose experienced professionals who regularly handle insurance claims.
  • Ask for transparency in estimates, photos, and reports.

The Bottom Line

Your home is your responsibility — not your insurance company’s property. Don’t let them steer you toward contractors who might not serve your best interest. You have the right to decide who restores your home.

At MSI, we’ve been helping homeowners navigate claims and restore their properties since 1998. If disaster strikes, call us first — we’ll work with your insurance, but we’ll always work for you.