Why Sewage Losses Happen – Causes, Risks, and the Right Way to Clean Them

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When most people think of water damage, they picture a burst pipe or a leaky roof. But sewage losses are far more dangerous and destructive. Unlike clean or gray water leaks, sewage water (also known as Category 3 water) is highly contaminated and requires immediate professional cleanup. Understanding why sewage losses happen — and how to respond — can help protect your health, your home, and your investment.

What Is a Sewage Loss?

A sewage loss occurs when wastewater backs up into a home or business instead of draining properly. This water isn’t just dirty — it contains harmful bacteria, viruses, parasites, and chemical contaminants. Because sewage can spread quickly through flooring, walls, and personal belongings, every hour of delay makes cleanup more complex and costly.

The Most Common Causes of Sewage Losses

  1. Aging or Damaged Sewer Lines
    Many properties still rely on older clay, cast iron, or Orangeburg pipes that deteriorate over time. Cracks, collapses, and corrosion can all cause sewage to back up into a property.
  2. Tree Root Intrusion
    Roots naturally seek moisture and can break into underground sewer pipes through tiny cracks or loose joints. Once inside, they expand, creating blockages that force sewage back into the property.
  3. Heavy Rains and Flooding
    When municipal sewer systems are overwhelmed by storms or snowmelt, excess water can push sewage backwards into homes — particularly basements and first floors.
  4. Clogs from Improper Disposal
    Flushing non-flushable items like wipes, paper towels, hygiene products, or pouring grease down drains creates blockages that prevent proper flow. Over time, this leads to sudden and messy backups.
  5. Sewer Line Breaks or Misalignment
    Shifting soil, construction activity, or poor installation can cause joints to separate, collapse, or misalign. This restricts sewage flow and increases the risk of backups.

Why Sewage Backups Are So Dangerous

  • Serious Health Hazards
    Category 3 water contains pathogens that can cause gastrointestinal illness, skin infections, and respiratory problems. Direct contact or even airborne exposure can be harmful.
  • Extensive Property Damage
    Sewage water saturates drywall, flooring, insulation, and furniture. Most porous materials must be removed, not just cleaned, to prevent long-term contamination.
  • Lingering Odors and Hidden Contamination
    Even after water is removed, dangerous bacteria can remain inside building materials, causing odors and long-term health risks if not properly treated.

Why Professional Cleanup Is Essential

Sewage losses are not a DIY job. Shop-vacs, mops, and household disinfectants cannot fully sanitize a contaminated area. Professional sewage cleanup includes:

  • Full Safety Precautions – Crews wear PPE including respirators, gloves, and protective suits.
  • Specialized Extraction – Industrial pumps and vacuums remove contaminated water quickly.
  • Controlled Demolition – Unsalvageable materials such as carpet, insulation, and drywall are safely removed.
  • Disinfection & Sanitization – EPA-approved disinfectants are applied to all affected surfaces.
  • Structural Drying – Dehumidifiers and air movers prevent mold growth after cleanup.

Protecting Your Property from Future Sewage Losses

While not all sewage losses are preventable, there are steps you can take to reduce risk:

  • Schedule routine inspections of older sewer lines.
  • Avoid planting trees near underground sewer pipes.
  • Install a backwater valve to prevent municipal backups during storms.
  • Never flush wipes, feminine products, or paper towels — even if labeled “flushable.”
  • Properly dispose of cooking grease instead of pouring it down drains.

Fast Response Matters

Every minute counts during a sewage loss. Delaying cleanup can mean higher repair costs, more property damage, and greater health risks.

At MSI, our trained teams are available 24/7 for emergency sewage cleanup and water damage restoration. We follow strict industry standards to remove hazardous water, sanitize the property, and restore it safely — giving you peace of mind when you need it most.

Call MSI today at 215-339-1769 for immediate sewage cleanup services.

Soft Goods Restoration: How Smoke Affects Clothing, and Upholstery

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When Smoke Clings Beyond the Flame

After a fire, it’s not only the walls, ceilings, and furniture that suffer. Soft goods — clothing, bedding, drapes, and upholstered furniture — absorb smoke and soot deep into their fibers. Even items that look “untouched” by flames can carry lingering odors and harmful residues that pose both comfort and health concerns.

Why Smoke and Soot Are So Difficult to Remove

Unlike surface cleaning, soft goods restoration is challenging because:

  • Porous Materials: Fabrics and stuffing absorb smoke particles quickly, trapping odors.
  • Chemical Residues: Soot contains acids that can break down fibers and cause discoloration.
  • Health Risks: Residual smoke odors are not just unpleasant — they can trigger asthma, allergies, and other respiratory issues.

Professional Cleaning vs. DIY Attempts

Home washing machines and off-the-shelf cleaning products are rarely enough to eliminate smoke damage from fabrics. In fact, improper cleaning can “set” the odors and stains, making them harder to remove. Professional fire damage teams use specialized methods such as:

  • Ozone Treatment to neutralize odor molecules.
  • Thermal Fogging that penetrates fibers with odor-counteracting agents.
  • Specialized Laundering with detergents formulated to break down smoke residues.

Commonly Restored Soft Goods

  • Clothing and footwear
  • Bedding and pillows
  • Curtains and drapes
  • Upholstered chairs, sofas, and cushions
  • Area rugs and carpets

Why Acting Quickly Matters

The longer smoke sits, the harder it is to remove — and in many cases, fabrics may need to be discarded if not treated promptly. Quick professional intervention gives homeowners the best chance of saving items with both financial and sentimental value.

Call the Experts Who Know Soft Goods Restoration

MSI has decades of experience restoring fire-damaged homes, including delicate soft goods. Our team knows how to salvage what matters most, using proven techniques to remove smoke, soot, and odors safely and effectively.

If your home has suffered a fire, don’t assume your clothing, bedding, or furniture is lost — call MSI today at 215-339-1769 for expert fire and smoke restoration.

Mold Testing Part 2: Surface Sampling

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What Is Surface Sampling?

While air testing measures spores floating in the air, surface sampling targets visible or suspected mold growth on specific materials. This method involves swabs, tape lifts, or bulk samples taken directly from the surface of walls, furniture, or building materials.

When Is Surface Sampling Needed?

  • Visible Spots or Stains – to confirm whether discoloration is mold or another substance.
  • After Water Damage – to verify whether mold has developed on building materials.
  • Post-Remediation Clearance – ensuring the affected areas are truly mold-free.
  • Hidden Suspicions – when air samples come back inconclusive but the area still looks questionable.

Different Methods of Surface Sampling

  • Swab Samples – cotton-like swabs collect material from suspicious areas.
  • Tape Lifts – adhesive tape lifts spores directly off surfaces for lab analysis.
  • Bulk Samples – actual pieces of contaminated material (like drywall) are sent to the lab for testing.

In some cases—such as disputes between landlords and tenants, insurance claims, or litigation—surface sampling provides a level of certainty that air testing cannot always guarantee. Because spores don’t always become airborne, an air sample might miss contamination that’s clearly visible on a surface. By taking a direct lift from the material itself, you know exactly what is present in that location.

This makes surface samples a powerful tool when clear, documented evidence is needed. Whether it’s a legal case, a landlord–tenant disagreement, or simply providing peace of mind, surface testing can deliver indisputable results that stand up to scrutiny.

Limitations of Surface Sampling

Surface tests don’t measure what’s in the air and can’t determine the overall air quality of the property. They also only represent the spot tested, not the entire room. That’s why professionals often use surface samples in combination with air testing for a complete picture.

Why Professional Sampling Matters

Knowing when to use surface testing—and how to interpret the results—isn’t always straightforward. At MSI, we’ve been conducting mold inspections and testing since 1998, and we know which situations call for air testing, surface testing, or both.

Takeaway

Surface sampling is a valuable tool, but it’s just one part of a complete mold inspection strategy. Trusting a certified professional ensures accurate results and the right plan of action for your property.

The Difference Between Fire Damage Cleaning & Fire Damage Restoration

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After a fire, it’s natural to want your property cleaned up as quickly as possible. But there’s a big difference between a simple “fire cleanup” and a full fire damage restoration. While cleaning may make things look better on the surface, restoration ensures your home or business is truly safe, structurally sound, and free from hidden damage.

At MSI, we’ve seen many cases where homeowners thought their property was “cleaned” after a fire—only to find lingering smoke odors, soot stains, or even hidden health hazards weeks later. Here’s why understanding the difference matters.

What Fire Damage Cleaning Usually Means

  • Surface-Level Work – Many cleaning crews focus on wiping down visible soot or debris but don’t address hidden contamination.
  • Odor Cover-Ups – Basic cleaning often relies on air fresheners or sprays that mask smoke smells temporarily instead of removing them.
  • Cosmetic Results Only – Cleaning may make the home look livable but doesn’t address the damage beneath walls, inside ducts, or in porous materials.

What True Fire Damage Restoration Involves

  • Comprehensive Assessment – Restoration begins with inspecting not just what you can see, but also HVAC systems, insulation, and structural materials where smoke and soot hide.
  • Advanced Soot & Smoke Removal – Using HEPA vacuums, air scrubbers, and specialized techniques, restoration removes contamination at the microscopic level.
  • Odor Elimination – Professional methods neutralize smoke odors permanently, instead of covering them up.
  • Structural and Safety Repairs – Restoration includes repairing or replacing fire-damaged materials to return your property to a safe, pre-loss condition.
  • Insurance Documentation – A true restoration team documents all damage and repairs so your insurance claim reflects the real scope of loss.

Why This Difference Matters

Choosing cleaning instead of restoration might save money up front, but it often leads to:

  • Persistent smoke odors that never go away
  • Hidden soot exposure that affects indoor air quality
  • Structural problems that resurface months later
  • Insurance disputes when damage wasn’t documented properly

When fire strikes, your home or business deserves more than a cosmetic cleanup. You need a full restoration to protect your property and your health.

Trust MSI for Complete Fire Damage Restoration

At MSI, we don’t just clean—we restore. Our certified team uses proven methods to remove hidden soot, neutralize odors, and repair the damage the right way. We’ve helped countless homeowners and businesses recover safely after fire, and we can do the same for you.

Can Insurance Tell You Who to Hire? The Truth You Need To Know

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When property damage strikes, homeowners often feel pressured to follow the insurance company’s recommendations. It’s common to hear: “We’ll send out our preferred contractor.” But here’s the truth — your insurance company cannot force you to use their contractor.

Why Insurance Companies Push “Preferred Vendors”

Insurance companies often have deals with certain contractors. These partnerships are designed to keep costs low for the insurer, not necessarily to ensure the best restoration for your home. While some preferred vendors do quality work, others may cut corners to keep costs down, leaving you with hidden damage that causes bigger problems later.

You Have the Right to Choose

No matter what the insurance adjuster says, you are free to hire the restoration company you trust. In Pennsylvania, New Jersey, and Delaware, consumer protection laws support your right to choose. Your insurance policy covers the work based on the damage, not the contractor.

Risks of Letting Insurance Dictate

Relying only on the insurance company’s pick can lead to:

  • Incomplete drying after water damage, which can trigger mold growth weeks later.
  • Surface-only soot cleaning, leaving behind harmful residues and odors.
  • Mishandled biohazard or hoarding cleanups, creating liability risks for the property owner.

How to Choose the Right Restoration Company

When damage happens, focus on choosing a company that puts your home first:

  • Look for certifications such as IICRC.
  • Choose experienced professionals who regularly handle insurance claims.
  • Ask for transparency in estimates, photos, and reports.

The Bottom Line

Your home is your responsibility — not your insurance company’s property. Don’t let them steer you toward contractors who might not serve your best interest. You have the right to decide who restores your home.

At MSI, we’ve been helping homeowners navigate claims and restore their properties since 1998. If disaster strikes, call us first — we’ll work with your insurance, but we’ll always work for you.

From Denied Claim to Full Coverage — Media, PA Water Loss

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What seemed like a small water damage issue on the first floor of a single-family home in Media, PA turned out to be a multi-floor problem that had been quietly causing damage for some time. This project revealed the hidden extent of water damage — and how having an experienced restoration company can make all the difference when dealing with insurance claims.

The First Call

When the homeowner first contacted us, they believed the water damage was limited to their first floor. Upon inspection, our team found additional damage extending upward to the second floor and downward into the finished basement. With no visible source in sight, we began carefully opening walls to trace the water’s path.

Finding the Culprit

The break was eventually traced to a cracked stack pipe in the second-floor wall. The homeowner had already filed an insurance claim, but it had been denied because the insurer labeled it a “long-term leak” — a common reason for claim rejections, especially when mold is involved.

However, our inspection told a different story.

Proving the Case

We documented how the crack in the pipe was small enough to release only minimal amounts of water at a time. The insulation and double-layered drywall/plaster acted like a sponge, absorbing the water before any signs appeared on the surface. By the time damage became visible, the underlying problem had been active for some time — but not because it was ignored.

Once the wall was opened, a plumber could repair the pipe, and with our findings, the insurance company reversed its decision and covered the claim.

Understanding Category 3 Water

This was a Category 3 water loss — the most hazardous classification:

  • Category 1: Clean water from a sanitary source.
  • Category 2: “Gray” water with some contamination.
  • Category 3: “Black” water containing sewage, bacteria, and dangerous pathogens.

Because the cracked stack pipe was part of the home’s waste system, any escaping water posed serious health risks. Immediate, professional remediation was essential to remove contaminated materials, sanitize the area, and prevent mold growth.

Why Stack Pipes Crack

Stack pipes — the vertical plumbing pipes that carry waste and water from upper floors — can crack for several reasons:

  • Material fatigue in older cast iron or PVC systems.
  • Shifting or settling of the building.
  • Temperature fluctuations causing expansion and contraction.
  • Corrosion or rust over time.

Even a small crack can cause major hidden damage, as this case clearly showed.

The MSI Difference

Our role went far beyond cleanup. We:

  • Discovered the hidden extent of the damage.
  • Removed contaminated materials from all affected floors.
  • Performed mold remediation to IICRC standards.
  • Coordinated with the plumber for quick repairs.
  • Provided the documentation needed to reverse a denied insurance claim.

When you’re facing water damage — especially from a hidden source — you need a restoration company that knows how to uncover the problem, clean it up properly, and help you get it covered.

Have water or mold damage you can’t figure out? Call MSI at 877-712-1600. We’ll find the source, stop the damage, and help restore your home safely.

Types of Mold Tests – Part 1: Air Sampling Explained

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When it comes to mold, what you see is only part of the story. Mold spores are microscopic and can be floating through the air even when surfaces look clean. That’s where air sampling comes in — a testing method designed to find out what you can’t see and help determine if indoor air quality has been compromised.

What Is Air Sampling?

Air sampling measures the concentration and types of mold spores in the air at a given time. This is done by pulling air through a specialized cassette that traps particles onto a slide. The sample is then sent to a certified laboratory, where it’s analyzed under a microscope to identify mold types and spore counts.

How It’s Done

  • Step 1 – Site Selection: We select sampling points based on the home’s size and layout, taking into account the total square footage and number of floors. At least one outdoor sample is collected for comparison.
  • Step 2 – Air Collection: Using a calibrated pump, we pull a controlled volume of air for generally around 5 minutes through a spore trap cassette.
  • Step 3 – Lab Submission: The sealed cassettes are sent to an accredited laboratory for analysis.
  • Step 4 – Reporting: Results are compiled into a detailed report showing spore counts, types present, and how they compare to outdoor levels.

Pros of Air Sampling

  • Detects hidden mold growth that may not be visible.
  • Helps assess indoor air quality concerns.
  • Provides a lab-certified baseline before and after remediation.
  • Quick and non-destructive.

Cons of Air Sampling

  • Represents only a “snapshot in time” — spore levels can fluctuate based on activity and conditions.
  • May not pinpoint the exact source of hidden mold without additional inspection.
  • Only collects aerosolized mold spores — if mold isn’t actively airborne during testing, it may not be detected.

Results & Turnaround Time

Most air sampling results are available within three business days, though expedited testing is possible if needed. The report will list spore counts by type, compare them to outdoor samples, and note whether elevated levels are present indoors.

Cost Expectations

For a typical two-story home of 1,600–2,000 square feet, a standard air sampling test often ranges from $450 to $750.
If you choose a comprehensive test — sampling every room in the home — costs can range from $950 to $1,350 for the same size property. Larger homes, or those with multiple HVAC zones, will cost more due to the number of samples needed.

The Bottom Line

Air sampling is one of the most effective ways to assess what you can’t see — airborne mold spores. Whether you’re concerned about your health, verifying a remediation job, or buying a home, it’s a valuable tool in determining if your indoor air is truly clean.

MSI has been providing professional mold testing since 1998, with over two decades of experience interpreting results and guiding property owners toward the right solutions.

Furnace Puff Backs: The Fire Damage You Didn’t See Coming

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When you think of fire damage, you probably imagine flames, smoke, and the aftermath of a major blaze. But not all fire-related destruction is obvious—or even visible right away. One of the most overlooked and misunderstood forms of fire damage is something called a puff back—and if you’ve ever noticed black soot around your vents or a strange oily film on your walls, you may have experienced one without even realizing it.

Let’s break down what a puff back is, why it’s dangerous, and what to do if it happens in your home or business.

What Is a Puff Back?

A puff back occurs when unburned fuel (usually oil) ignites inside your furnace or boiler’s combustion chamber. Instead of burning cleanly, the ignition causes a small explosion that forces soot and smoke through the ductwork or exhaust system—dispersing a fine layer of greasy, black residue throughout the property.

These events often happen with oil-burning furnaces or water heaters but can also occur in gas systems if there’s a malfunction.

Common Signs of a Puff Back

You might not immediately realize a puff back has occurred. But the signs often include:

  • Black soot stains around air vents, ceilings, or baseboards
  • Burnt or smoky odors coming from your HVAC system
  • Oily residue on walls, ceilings, furniture, or window coverings
  • Sudden, loud “puff” sound when your furnace kicks on
  • Smoke alarms triggered without a visible fire

In commercial settings, puff backs can quietly coat office walls, equipment, and electronics—creating hidden damage that worsens over time if not handled properly.

Why Puff Backs Are So Dangerous

While puff backs don’t usually cause open flames or structural fires, they leave behind a trail of destruction that shouldn’t be ignored:

  • Health Hazards: The soot contains microscopic particles that irritate the lungs, eyes, and sinuses—especially for people with asthma or allergies.
  • Property Damage: Oily soot embeds itself into drywall, carpets, curtains, and HVAC systems. DIY cleaning methods can smear the damage or push it deeper into surfaces.
  • Odor Contamination: That burnt smell doesn’t go away easily—it lingers in soft materials and recirculates every time your system runs.

And perhaps the most frustrating part? Puff backs can happen more than once if the underlying mechanical problem isn’t fixed.

What to Do Immediately After a Puff Back

If you suspect a puff back has occurred:

  1. Shut off your heating system to stop further damage.
  2. Do not attempt to clean it yourself. Rubbing or wiping soot can permanently stain surfaces.
  3. Document the damage. Take photos and videos for insurance purposes.
  4. Contact a licensed HVAC professional to inspect and repair the unit.
  5. Call a certified fire and smoke restoration company like MSI to properly clean, decontaminate, and deodorize the affected areas.

Our Fire Damage Cleanup Process

At MSI, we approach puff back cleanup the same way we handle any smoke and soot restoration:

  • HEPA vacuuming and dry sponging to remove loose soot without smearing
  • Specialized chemical cleaning agents to break down oil-based residue
  • Duct cleaning to prevent recontamination through HVAC circulation
  • Thermal fogging and air scrubbing for deep odor removal
  • Detailed cleaning of walls, ceilings, furniture, and personal belongings

We work directly with insurance companies to help file claims and minimize out-of-pocket expenses for our clients.

How to Prevent a Puff Back

While not every puff back is avoidable, regular maintenance makes a big difference:

  • Have your furnace or boiler inspected annually by a licensed technician
  • Replace fuel nozzles and filters as recommended
  • Monitor for soot buildup, loud ignitions, or burnt smells
  • Keep exhaust flues and chimneys clear of blockages
  • Never ignore irregular furnace behavior—address issues promptly

Don’t Let Hidden Soot Destroy Your Property

A puff back might not look like a typical fire, but the damage it causes is very real—and often much harder to clean. If you’ve experienced black soot, unexplained odors, or residue after your heating system kicked on, don’t wait. Let MSI assess the situation, restore your property, and help prevent it from happening again.

We’ve helped hundreds of homeowners and businesses recover from hidden fire damage, and we’re available 24/7 for emergency response. Call today and let us make your space safe and clean again.

Cladosporium: What Homeowners Need to Know About This Indoor Invader

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What Is Cladosporium? Pronounced: clad-oh-SPORE-ee-um Cladosporium is a dark green to black mold made up of clusters of spores that thrive in both warm and cool environments. Unlike many molds that prefer warmth, Cladosporium can grow in refrigerators, on cold basement walls, and inside HVAC systems.

It often looks like soot, dirt, or dust and may be mistaken for simple grime—especially on window sills, vents, and painted walls. But don’t let the subtle appearance fool you.

Where Cladosporium Is Commonly Found

You’ll typically see this mold in:

  • Window sills and wood trim around windows
  • HVAC vents and ductwork
  • Closets, especially those with poor airflow
  • Fabric furniture and carpets
  • Bathrooms, especially behind toilets or under sinks
  • Basement walls, especially concrete or drywall exposed to moisture

Cladosporium grows quickly in areas with condensation, high humidity, or poor ventilation—making it a common sight in homes with water issues or older, leaky windows.

Is Cladosporium Dangerous?

While Cladosporium isn’t classified as a toxic mold, it can still be harmful—especially for people with allergies, asthma, or weakened immune systems. Common symptoms include:

  • Nasal congestion or sneezing
  • Coughing or wheezing
  • Itchy, watery eyes
  • Skin irritation or rashes
  • Exacerbation of asthma or respiratory issues

Long-term exposure can worsen these symptoms, particularly in homes where Cladosporium is present in ventilation systems, allowing spores to circulate throughout the air.

Why DIY Cleaning Often Fails

Many homeowners try to wipe away what looks like dirt—only for the mold to return within days or weeks. That’s because:

  • Surface cleaning doesn’t kill the root of the mold, especially if it has penetrated drywall or wood.
  • Porous materials like insulation, carpeting, and wallpaper can trap spores beneath the surface.
  • HVAC systems can recirculate spores, spreading the problem throughout your home.

Without professional remediation and moisture control, Cladosporium keeps coming back.

How MSI Can Help

At MSI, we’ve performed thousands of mold inspections and remediations projects since 1998. Our process includes:

  • Detailed mold testing to confirm the species and spore count
  • Source tracking to find moisture or ventilation problems
  • Safe removal using HEPA filtration and containment
  • Post-remediation testing to ensure the issue is fully resolved

We don’t just clean—we eliminate the conditions that allow mold to thrive.

Don’t Let Cladosporium Linger in Your Home

What looks like a little dirt or dust might be something far more serious. Cladosporium mold is one of the most overlooked causes of poor indoor air quality, especially in homes with older windows, musty basements, or recurring moisture. If you’ve noticed dark spots on vents, sills, or walls, it’s time to get it checked. MSI has the tools, experience, and knowledge to identify the mold and remove it safely. Call today and let us help you restore a cleaner, healthier home.

Unattended Death Cleanup: What Families Need to Know

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When a loved one passes away and the death goes undiscovered for a period of time, families are often left with more than just grief—they’re faced with a situation no one is ever prepared for. Unattended death cleanup is one of the most sensitive and complex services in the restoration industry, and it’s something no family should attempt to handle on their own.

At MSI, we’ve spent over 25 years helping families through these moments with compassion, professionalism, and discretion. Here’s what you need to know.

What Is an Unattended Death?

An unattended death occurs when someone passes away and the body is not discovered for hours, days, or even longer. This is most common with individuals who live alone, the elderly, or those with limited contact with friends and family. Unfortunately, by the time someone finds them, biological decomposition has already begun.

Why Professional Cleanup Is Essential

Death triggers a natural process of decomposition that releases bodily fluids, bacteria, and gases into the surrounding area. This can lead to:

  • Biohazard contamination on flooring, walls, and furniture
  • Airborne bacteria and lingering odors
  • Structural damage to subfloors and surrounding materials
  • Emotional trauma for family members who attempt to clean the space themselves

Standard household cleaning products are not designed to safely handle this type of contamination. Proper remediation requires specialized chemicals, equipment, and safety protocols.

The Health Risks Involved

Attempting to clean an area affected by decomposition without the right PPE and procedures can expose you to serious health hazards, including:

  • Bloodborne pathogens
  • Bacteria like E. coli or MRSA
  • Insect activity and infestations
  • Airborne contaminants from fluids absorbed into materials

It’s not just unpleasant—it’s dangerous.

What MSI Does Differently

At MSI, we understand this isn’t just a cleanup job—it’s someone’s home, someone’s loss. Our approach is built around discretion, respect, and thoroughness.

Our process includes:

  • Discreet, unmarked vehicles to respect your privacy
  • Hazard assessment and containment of affected areas
  • Full biohazard remediation, including flooring, walls, and hidden materials
  • Odor neutralization at the molecular level
  • Restoration-ready cleanup so contractors can safely restore the space
  • Compassionate service with clear communication every step of the way

Will Insurance Cover It?

In many cases, homeowners’ insurance does cover unattended death cleanup, but every policy is different. MSI can help guide you through the claims process and provide the documentation your carrier will need.

You Don’t Have to Face This Alone

Experiencing an unattended death in the family is heartbreaking—and overwhelming. Let MSI take the burden of cleanup off your shoulders so you can focus on what truly matters: grieving and healing.

We’re available 24/7 and respond quickly, discreetly, and professionally.