A fire can be devastating to your home or business. Once the fire trucks leave, your property may face not only fire and smoke damage but also extensive water damage and flooding from firefighting efforts. Fire damage cleanup is a complex process requiring specialized equipment and trained professionals.
After a fire, homeowners often have to manage insurance claims, temporary housing arrangements, and health concerns, leaving little time to focus on salvaging their property. Unfortunately, delays in addressing fire damage can lead to greater costs. Beyond the destruction caused by heat, flames, and soot, water and smoke are significant threats that require immediate attention. Prompt intervention is crucial to mitigate these effects and reduce restoration expenses.
Our fire damage restoration team acts quickly to prevent harmful soot from settling into your structure and personal belongings. By addressing soot promptly, we help you avoid additional expenses and reduce delays in the claims process. Understanding the different types of fires allows us to develop tailored plans to restore your home or business efficiently, safely, and cost-effectively. Every minute counts, and our restoration professionals prioritize stabilizing your property, protecting what matters most, and ensuring your family or staff’s safety. Our swift response gives you a critical advantage in overcoming fire damage and expediting the restoration process.
Why Immediate Action Is Needed
Within minutes after the blaze is extinguished, acidic soot residue causes discoloration of plastics. Certain materials like marble and alabaster could be marred permanently.
It only takes a matter of hours for acidic soot to cause yellowing of bath fixtures, counter tops, & the tarnishing of unprotected metals. Furniture & appliances may also discolor.
Within days, acid residues may permanently discolor walls and cause corrosion and rusting of metals. Flooring made of wood or vinyl must be replaced (or at the least refinished), and textiles such as clothing and furniture upholstery becomes irreparably stained.
In a matter of weeks, carpet may become unsalvageable due to discoloration. Silver-plated fixtures are irreversibly corroded. Glass, crystal, and china may become severely etched and pitted due to extended exposure to acidic soot residue.
Types of Smoke Residue We Clean
Not all smoke damage looks the same—or acts the same. Different types of fires produce different kinds of smoke, each with its own challenges. At MSI, we identify the type of residue to ensure we use the proper cleaning agents and techniques for a full restoration. Here's what we commonly encounter:
Dry Smoke
Produced by high-temperature, fast-burning fires, dry smoke leaves behind a fine, powdery residue. While it may seem easier to clean, it can settle deep into cracks and porous surfaces, and if not handled correctly, it can smear and cause permanent staining.
Wet Smoke
Slow, smoldering fires—often fueled by plastic or rubber—create thick, sticky wet smoke. This residue clings to surfaces, spreads easily, and carries a heavy odor. It requires specialized solvents to remove without further damage to walls, ceilings, and contents.
Protein Residue
Protein fires, like those caused by burnt food, don’t leave visible soot—but they produce a nearly invisible film that coats surfaces and carries an incredibly strong, unpleasant odor. This type of smoke is often missed by untrained cleaners.
Fuel or Oil Smoke (Puff Backs)
When furnaces or heating systems malfunction, they can release oily soot through the home. This greasy residue is hard to clean and can embed into carpeting, furniture, and vents. We use degreasing agents and filtration systems to safely remove it.
Knowing the difference between these smoke types is critical. MSI’s fire damage team uses this information to tailor every job, ensuring complete odor removal and surface restoration from top to bottom.
After the Fire, We’re Here to Help You Recover
Smoke, soot, and odor can linger long after the flames are gone—damaging your home and your health. MSI has over 25 years of experience in fire and smoke cleanup, using proven methods to remove residue the right way. Call now before hidden damage becomes permanent.
Even after the fire is out, your home may still contain invisible dangers. Soot and smoke particles can linger in the air and settle deep into carpets, furniture, HVAC systems, and building materials. Without proper cleanup, these microscopic particles can continue to circulate and be inhaled long after the flames are gone—often without any visible signs.
Soot exposure has been linked to a range of health issues, especially in children, the elderly, and anyone with respiratory conditions. Common symptoms include:
Breathing Difficulties — including coughing, wheezing, and shortness of breath
Headaches, Fatigue, & Dizziness — often due to poor air quality
Eye & Sinus Irritation — burning, redness, or pressure
Allergic Reactions — sneezing, skin irritation, or congestion
Long-Term Cardiovascular Effects — due to ultrafine particle exposure
Worsening of Asthma or Chronic Bronchitis — especially in sensitive groups
These particles are often smaller than 2.5 microns (PM2.5), making them easy to inhale and difficult to remove without proper filtration.
At MSI, we don’t just wipe surfaces. We use HEPA filtration, air scrubbing, and complete decontamination to eliminate both visible and invisible threats. Your safety and indoor air quality come first.
Our Fire Restoration Process
Not every situation is the same when it comes to fire and smoke damage losses. Each situation will call for a specific solution, although the remediation process mainly stays the same. Here’s how our fire restoration process works:
Emergency Contact
Inspection and Fire Damage Assessment
Immediate Board-Up and Roof-Tarp Service
Water Removal and Drying
Removal Of Smoke and Soot From All Surfaces
Cleaning And Sanitizing
Restoration
Our certified staff is available 24/7, ensuring the fastest possible response when the unthinkable happens. We work directly with your insurance company to simplify the claims process, handling all documentation and paperwork to keep things smooth and stress-free. When you trust MSI with your fire damage restoration, you can focus on what matters most — while we take care of the cleanup, coordination, and recovery.
What many homeowners don’t realize is that you are never required to use the contractor your insurance company recommends. As a fully independent and IICRC-certified firm, MSI works with all major insurance carriers — but we work for you, not them. We advocate for your best interests throughout the entire process.
We’re proud to be the trusted choice for not just homeowners, but also insurance providers, adjusters, and agents who value quality, speed, and integrity. Our experienced team uses industry-leading technology and innovative methods to deliver results that exceed expectations and meet the highest standards in fire and smoke restoration.
You can count on MSI to restore your property and help you get back to the normal you deserve — quickly, safely, and professionally.
If You Had a Fire, We're Here to Help!!!
Smoke, soot, and odor can linger long after the flames are gone—damaging your home and your health. MSI has over 25 years of experience in fire and smoke cleanup, using proven methods to remove residue the right way. Call now before hidden damage becomes permanent.
Fire Damage Insurance Help & Documentation Support
Filing a fire damage claim is never simple — but MSI makes it easier. Our team has decades of experience working with insurance carriers, agents, and adjusters to ensure that no detail is missed and no damage goes undocumented.
From the moment we arrive, we begin documenting the damage with photos, moisture and soot readings, and itemized reports. We provide your adjuster with everything they need to process your claim quickly and accurately — reducing disputes, delays, and denials.
We’ll also walk you through the claims process, help you understand your coverage, and make sure you aren’t left guessing about what’s covered or what happens next. Whether you’ve already filed or haven’t contacted your carrier yet, MSI is here to advocate for you from start to finish.
Why Choose Us
IICRC Certified Firm
24 Hour Emergency Service Year Round
We Work With Your Insurance Company
Not A Franchise - We Put You First
Eco-Friendly/Plant Based Solutions
Done Right The First Time
Frequently Asked Question
Contact a local disaster relief agency and your insurance company for immediate assistance, especially if you’ve been displaced. Try to locate any necessary documents you’ll need, like a driver’s license and other records, but don’t enter the structure unless the fire department has deemed it safe for you to do so, first.
Most restoration companies also provide board-up services to prevent possible theft. A proper board-up should include using plywood bolted from inside the dwelling over windows. The front door should have a secure lock.
The length of time varies on the extent of the damage. Additionally, local authorities and insurance professionals will also want to investigate the damage before the restoration company can start the clean-up. A small fire can take just a few weeks, whereas major losses could take many months.
I can't recommend MSI highly enough. Joe responded promptly to my mold testing request and sent out his team the day of. It only took a few days to receive the results via email, and he helped me interpret them over the phone. Throughout the process he was very reachable by email, phone, and text. Exceptional service and team - thank you Joe!
We cannot say enough great things about Joe and his whole crew. Professional, patient, thorough, and honest. Will hands down recommend this team of professionals for any remediation or inspections you may have!
I can't recommend enough - Joe the owner was great at explaining everything in detail over the phone and really took extra time to make sure he was giving the best service possible. In addition to top notch customer service they were quick, clean, careful and very fairly priced. HIGHLY recommended if you have any mold issues.
Joe is amazing. He is easily the most helpful and reliable person I've used for any kind of home services. He responds quickly to all my questions and goes above and beyond to help. I have a very old stone basement that is prone to water and humidity issues and I'm very grateful that I have Joe to help me out with it. I can't recommend him and MSI enough.
After Ida left our basement floor soaked I called several businesses to try to get the remediation process started before the mold went out of control. Joe, the owner of MSI, called me back within the hour, explained that (understandably) they were very busy, but did arrange for someone to assess the damage that day. Joe kept in communication with me, promised he'd get me on the schedule within a couple of days, and did so. Joe and his team were professional, up-front and thorough. The service from MSI was exceptional. There are not many businesses that are still run this way.
Joe is the owner and truly cares about the quality of his work. Joe is professional, punctual, knowledgeable, honest, fair. Joe showed up on time and educated me on the whole process as he performed it. Joe personally called me when the results were in and explained the results. Thank goodness no mold was detected! I (and my friends and family) will be using MSI for all our mold issue!
I have called on Joe and his team at MSI three times over the past 7 years. Each time, they were prompt to respond, extremely professional, friendly, quick and thorough. This last time we had a water leak from our third floor bathroom that seeped down to our first floor kitchen. It actually was a great relief in the back of my mind to know that I already had a great contractor in mind. I emailed Joe at 4 am on a Sunday morning and he was on the phone with me by 10 am. He squeezed me into his calendar even though he was already booked solid from a hurricane that had blown through our region the previous week. He is just one of those people who you want to have on your speed dial as a homeowner, even if you hope never to have to use his services. Highly recommend him.