When a loved one passes away and the death goes undiscovered for a period of time, families are often left with more than just grief—they’re faced with a situation no one is ever prepared for. Unattended death cleanup is one of the most sensitive and complex services in the restoration industry, and it’s something no family should attempt to handle on their own.
At MSI, we’ve spent over 25 years helping families through these moments with compassion, professionalism, and discretion. Here’s what you need to know.
What Is an Unattended Death?
An unattended death occurs when someone passes away and the body is not discovered for hours, days, or even longer. This is most common with individuals who live alone, the elderly, or those with limited contact with friends and family. Unfortunately, by the time someone finds them, biological decomposition has already begun.
Why Professional Cleanup Is Essential
Death triggers a natural process of decomposition that releases bodily fluids, bacteria, and gases into the surrounding area. This can lead to:
- Biohazard contamination on flooring, walls, and furniture
- Airborne bacteria and lingering odors
- Structural damage to subfloors and surrounding materials
- Emotional trauma for family members who attempt to clean the space themselves
Standard household cleaning products are not designed to safely handle this type of contamination. Proper remediation requires specialized chemicals, equipment, and safety protocols.
The Health Risks Involved
Attempting to clean an area affected by decomposition without the right PPE and procedures can expose you to serious health hazards, including:
- Bloodborne pathogens
- Bacteria like E. coli or MRSA
- Insect activity and infestations
- Airborne contaminants from fluids absorbed into materials
It’s not just unpleasant—it’s dangerous.
What MSI Does Differently
At MSI, we understand this isn’t just a cleanup job—it’s someone’s home, someone’s loss. Our approach is built around discretion, respect, and thoroughness.
Our process includes:
- Discreet, unmarked vehicles to respect your privacy
- Hazard assessment and containment of affected areas
- Full biohazard remediation, including flooring, walls, and hidden materials
- Odor neutralization at the molecular level
- Restoration-ready cleanup so contractors can safely restore the space
- Compassionate service with clear communication every step of the way
Will Insurance Cover It?
In many cases, homeowners’ insurance does cover unattended death cleanup, but every policy is different. MSI can help guide you through the claims process and provide the documentation your carrier will need.
You Don’t Have to Face This Alone
Experiencing an unattended death in the family is heartbreaking—and overwhelming. Let MSI take the burden of cleanup off your shoulders so you can focus on what truly matters: grieving and healing.
We’re available 24/7 and respond quickly, discreetly, and professionally.