Expert Water Damage Restoration – 24/7

Water intrusion can be devastating—damaging drywall, flooring, and personal belongings within minutes. Whether it’s a leaking faucet, burst pipe, failed water heater, or storm flooding, water damage demands immediate action to avoid further destruction and costly repairs.

Responding quickly to a water loss is critical. Choosing a company that’s certified, fully equipped, and expertly trained ensures the restoration process is handled properly from the start—minimizing damage, downtime, and mold risk.

At MSI, we’ve restored thousands of water-damaged homes and businesses over the past 25+ years. As an IICRC Certified Firm, our technicians follow strict protocols for water extraction, drying, and sanitation, whether it’s a small leak or a full-scale flood.

We are an approved vendor with all major insurance carriers and can handle the entire claims process on your behalf—so you can focus on getting your life back to normal. When disaster strikes, trust MSI to restore your property safely, quickly, and cost-effectively—24/7, 365 days a year.

 

 

Water Damage Restoration

Trusted Water Damage Restoration Services – Fast, Local & 24/7 Emergency Support

Water damage doesn’t wait, and neither do we. Whether it’s a burst pipe, overflowing appliance, or storm flooding, MSI provides professional water damage restoration services — fast.

Our certified team is on call 24/7 to respond to emergencies and begin immediate cleanup. We handle:

  • Emergency water removal

  • Flood damage repair

  • Basement water cleanup

  • Structural drying & dehumidification

Using advanced equipment and IICRC-approved methods, we assess the damage, extract water, dry all affected areas, and restore your property quickly and safely.

We’ve earned a trusted reputation throughout Philadelphia, Chester County, Bucks County, Montgomery County, Delaware County, and throughout New Jersey and Delaware. Our licensed technicians work directly with insurance providers to simplify the claims process and reduce stress for you.

No matter the size of the water loss, MSI is committed to fast, honest, and expert service — day or night.

Why Choose MSI for Your Water Damage Loss?

  • Certified Technicians with Real Experience

Our restoration team is fully trained, insured, and IICRC certified. We use industry-leading tools and follow strict standards to restore water-damaged homes and businesses of all sizes. From clean water leaks to sewage backups, we handle every loss with precision and care.

  • True 24/7 Emergency Response

When disaster strikes, you won't be stuck with voicemail. Our team answers live and responds fast—day or night. Unlike companies that claim 24/7 support but delay service, MSI delivers real-time help to stop the damage before it spreads.

  • Insurance Claim Support

Filing a water damage claim can be stressful. We work directly with your insurance carrier to document the damage, provide transparent billing, and ensure your claim is handled smoothly. No inflated charges, no billing surprises—just honest work and trusted guidance.

  • Locally Owned. Professionally Certified.

We’re not a franchise—we’re a family-oriented company with long-standing team members who take pride in their work. That means no seasonal temps, no shortcuts—just consistent, top-tier service from a team that’s been doing this for decades.

Need Help With Insurance Claims?

Water damage is stressful enough—dealing with insurance shouldn’t be. MSI guides you through the claim process and advocates for the coverage you deserve. Talk to a restoration expert today.

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Our Water Restoration Process

When water damage strikes, fast and proper cleanup is critical to prevent long-term structural problems, mold growth, and content loss. At MSI, we follow a detailed water restoration process that ensures your home or business is restored quickly, safely, and thoroughly.

Here’s how our team handles water damage restoration:

  • Source Identification – We locate and stop the source of water intrusion — whether it’s a broken pipe, appliance leak, or roof failure — to prevent further damage.
  • Water Extraction – Using high-powered vacuums and pumps, we remove all standing water. This may include draining flooded areas, vacuuming carpet, or removing water from wall cavities and subfloors.
  • Damage Assessment & Documentation - We inspect all affected materials, classify the category of water (clean, gray, or black), and document the damage with photos and moisture readings for insurance purposes.
  • Structural Drying – Air movers and commercial-grade dehumidifiers are used to dry flooring, walls, and building materials. We continuously monitor conditions to ensure fast, controlled drying.
  • Moisture Monitoring & Adjustments - We take daily moisture and humidity readings using advanced equipment. If drying progress stalls, we adjust airflow, dehumidifiers, or containment to accelerate results.
  • Final Reporting & Claim Support - Once drying is complete, we compile detailed reports, drying logs, and invoices for you or your insurance company. We remain available throughout the claims process to ensure smooth communication.

Water Damage Doesn’t Wait—Neither Should You

Even a small leak can lead to major structural issues, mold growth, and expensive repairs. MSI responds 24/7 with expert water damage restoration backed by over 25 years of experience. Call now to protect your property before the damage spreads.

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Types of Water Damage We Handle

Not all water damage is the same — and each type requires a different level of response. At MSI, we assess the category of water immediately upon arrival to determine the safest and most effective restoration plan. Here’s how the industry classifies water damage:

  • Category 1 – Clean Water

This is water from a clean and sanitary source, such as a broken water supply line, a leaking faucet, or an overflowing sink. While not immediately hazardous, it must be addressed quickly. Left untreated, even clean water can turn into a health risk by soaking into porous materials and creating conditions for mold growth.

  • Category 2 – Gray Water

Gray water contains a significant level of contamination and may cause illness if exposed to skin or ingested. Common sources include washing machines, dishwashers, toilet overflows (without solid waste), and sump pump backups. Cleanup requires protective measures and disinfection to ensure the area is fully sanitized.

  • Category 3 – Black Water

This is the most dangerous form of water damage. It includes water contaminated by sewage, floodwaters from rivers or streets, or long-standing stagnant water. Black water carries harmful bacteria, viruses, and toxic substances. Cleanup requires full PPE, removal of saturated materials, and complete disinfection. Affected areas must be treated with extreme caution.

At MSI, we follow IICRC-certified protocols for each water category to ensure your property is restored safely and correctly. Whether it’s a minor leak or a major flood, we bring the expertise and equipment to handle it all. No matter the type of water damage, MSI is ready 24/7 to help you recover quickly, safely, and completely.

Why Choose Us

IICRC Certified Firm

24 Hour - 365 Day Availability

We Work With Your Insurance Company

Not A Franchise - We Put You First

Eco-Friendly/Plant Based Solutions

Cost Effective, Done Right

Frequently Asked Question

Yes, but it depends on the source. Most insurance policies cover sudden and accidental water damage (like burst pipes or water heater failures), but may not cover gradual leaks or lack of maintenance. MSI works directly with adjusters and can help you document your loss and navigate the claims process.

Immediately. Water can start damaging wood, drywall, and flooring within hours—and mold can begin growing in as little as 24–48 hours. Fast response is critical to preventing secondary damage and minimizing repair costs.

Most residential drying jobs take between 3–5 days, depending on how much water was involved, how quickly the response began, and what materials were affected. MSI monitors the drying progress daily and keeps you updated every step of the way.

Reviews

Victoria ChaoVictoria Chao
16:19 06 Sep 24
I can't recommend MSI highly enough. Joe responded promptly to my mold testing request and sent out his team the day of. It only took a few days to receive the results via email, and he helped me interpret them over the phone. Throughout the process he was very reachable by email, phone, and text. Exceptional service and team - thank you Joe!
Sandy LaSandy La
17:38 06 Mar 24
We cannot say enough great things about Joe and his whole crew. Professional, patient, thorough, and honest. Will hands down recommend this team of professionals for any remediation or inspections you may have!
Todd O'LearyTodd O'Leary
14:43 05 Mar 24
I can't recommend enough - Joe the owner was great at explaining everything in detail over the phone and really took extra time to make sure he was giving the best service possible.In addition to top notch customer service they were quick, clean, careful and very fairly priced. HIGHLY recommended if you have any mold issues.
Matthew ScobellMatthew Scobell
13:50 13 Jul 23
Joe is amazing. He is easily the most helpful and reliable person I've used for any kind of home services. He responds quickly to all my questions and goes above and beyond to help. I have a very old stone basement that is prone to water and humidity issues and I'm very grateful that I have Joe to help me out with it. I can't recommend him and MSI enough.
Joe TenutoJoe Tenuto
16:23 20 Sep 22
Alice DAlice D
23:11 10 Sep 21
After Ida left our basement floor soaked I called several businesses to try to get the remediation process started before the mold went out of control. Joe, the owner of MSI, called me back within the hour, explained that (understandably) they were very busy, but did arrange for someone to assess the damage that day. Joe kept in communication with me, promised he'd get me on the schedule within a couple of days, and did so. Joe and his team were professional, up-front and thorough. The service from MSI was exceptional. There are not many businesses that are still run this way.
Kevlin KauffmanKevlin Kauffman
12:12 02 Feb 21
Joe is the owner and truly cares about the quality of his work. Joe is professional, punctual, knowledgeable, honest, fair. Joe showed up on time and educated me on the whole process as he performed it. Joe personally called me when the results were in and explained the results. Thank goodness no mold was detected! I (and my friends and family) will be using MSI for all our mold issue!
Michelle HongMichelle Hong
15:32 27 Sep 20
I have called on Joe and his team at MSI three times over the past 7 years. Each time, they were prompt to respond, extremely professional, friendly, quick and thorough. This last time we had a water leak from our third floor bathroom that seeped down to our first floor kitchen. It actually was a great relief in the back of my mind to know that I already had a great contractor in mind. I emailed Joe at 4 am on a Sunday morning and he was on the phone with me by 10 am. He squeezed me into his calendar even though he was already booked solid from a hurricane that had blown through our region the previous week. He is just one of those people who you want to have on your speed dial as a homeowner, even if you hope never to have to use his services. Highly recommend him.
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